Ensuring on-time, accurate delivery of all translation and interpreting projects across all clientsEnsuring agreed profit margins are maintained and where possible improved upon without effecting quality or customer service.Maintain quality of third party suppliers outputManaging the output and performance of the Translation and Interpreting Project Managers based in the India and overseas.Setting and monitoring KPIs for internal staff and processes.Allocation of clients across the team including taking lead with Key Accounts, where appropriateAnalysis of profitability by client spend and resource allocationAwareness of the competitive situationBudgetary and planning skills to enable accurate forecasting for staffing and budgetingActively contribute to improvement of systems and procedures. Identify issues and propose solutions.Development of training and induction processes.Recruitment and hiring of Translation and Interpreting staff as required.Providing support to other departments re on-boarding clients, scoping of projects, tendering, customer service, issue resolution etcMaintaining ISO records pertaining to translation and interpreting services in line with the BS EN 15038 standardPlanning, scheduling and monitoring the progress of multiple projects all at different stages and into multiple languagesReporting to the management team on KPIs and progress within the Translation Projects DepartmentBeing an active member of the Management Team and helping to develop the company strategy and developmentExperience in working with all version of SDL - Trados and other CAT tools.Sharing best practice with the Head of Transcription Production and the whole management team where appropriate.Motivating, inspiring and supporting activities that promote increased quality and productivityOptimising workflows arising from the main process and agreementsRepresenting the company in a professional manner in private and public occasions

Trained 60 guides at Statue of Unity, Kevadia, Gujarat

Taught Foreign Languages like French, Spanish and Chinese to the students of School of Technology and School of Liberal Studies

Organised simultaneous interpretation for Chinese <> English <> Hindi for world's top 10 management school in the campus of IIMA.

Taught Spanish and Chinese language to the final year management students.