Aditi Kulkarni Email and Phone Number

Responsible for managing the digital (web and app) experience design and strategy for multiple T-Mobile lines of business and brands including, Sprint, Metro, TVision, and Home Internet. Also responsible for UX research for all brands and lines of business for T-mobile.

Responsible for managing a multi-functional team of designers and researchers within the Hive, legacy Sprint's digital transformation accelerator, and establishing and maturing Sprint and Tmobile's Digital UX Design and Research capabilities to build, test and deliver data-driven digital solutions.-Nurtured and grew cross-functional team from 3 to 10+ designers and researchers, including off-shore contractor support, in one year through a targeted recruitment and development program.-Built the UX research program which drove over 30 studies/year (moderated, unmoderated, and cross-platform intercept surveys) to drive design and UX improvements.-Utilized research and data to drive improvement in user experience, resulting in a year-over-year increase of 107% in net promoter score and 12% increase in customer satisfaction.-Drove improvements in conversion, through key partnerships with business and product, to optimize the homepage, plans page, and the purchase funnel, resulting in a 22% increase in conversion.

User Experience Technology Lead within the InsightStudio—Deloitte’s data, analytics, and visualization center of excellence—experienced with incorporating design thinking best practices to rapidly design and develop viable products that allow clients to harness the value of their data to drive outcomes through advanced analytics and visualization.-UX and Design Thinking: Facilitated design thinking workshops, across clients from mid-level management to executives to explore evolving advanced analytics capabilities, ideate opportunities, and iteratively develop operating models, prototypes, and got-to-market products-Rapid Prototyping: Conducted design thinking sessions focusing on user persona development and journey mapping, which led to rapid wireframing and prototype development-Product Development: Experienced with leading full lifecycle design, development, and deployment across industries, including Financial Services, Health Care, and Consumer Goods -Project Leadership: Built and led multi-disciplinary teams (5-25+ practitioners) by setting a culture of collaboration to deliver intuitive products and solutions

Performance Analyst, responsible for coordinating with global leadership to establish KPIs/KRIs and implementing executive-level scorecards and dashboards to track progress. -Content Management Overhaul: Developed new SharePoint sites and re-vamped exiting document management structure to improve information distribution and document control-Commitment to Continuous Improvement (CI): Collaborated with leadership to support the training and implementation of a CI program, including tracking the completion of CI projects and associated KPIs to gauge impact

Ink Manufacturing process lead, responsible for day-to day ink processing operations and product management for all associated products, collaborating with design to determine critical-to-function specifications, performing design of experiments to obtain process capability, and establishing metrics to increase reliably for high volume operations.-Innovate and Adapt: Planned, coordinated, and qualified new equipment to increase yields and profit by ~ 10%-Process Improvement: Collaborated with designers and developers to support the development of a product tracking application to decrease operating costs and increase efficiency