Aditi Mohan Email & Phone Number

Gurugram, Haryana, India

Maintaining constant communication with managers, staff, and vendors to ensure proper operations of the company.Developed, implemented, and maintained quality assurance protocols.Increased the efficiency of existing processes and procedures to enhance the company’s internal capacity.Ensure that operational activities remain on time and within budget.Tracking staffing requirements, hiring new employees as and when needed.Lead, motivate, and support a large team within a… Show more Maintaining constant communication with managers, staff, and vendors to ensure proper operations of the company.Developed, implemented, and maintained quality assurance protocols.Increased the efficiency of existing processes and procedures to enhance the company’s internal capacity.Ensure that operational activities remain on time and within budget.Tracking staffing requirements, hiring new employees as and when needed.Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.Improve Operational Management Systems, processes and best practices. Assisting management in developing and implementing need based plans / Policies / & strategies for achieving organizational goals. Show less

• Served as the lead point of contact for all customer account management matters. • Establishing and preserving solid, enduring connections with customers, key accounts, stakeholders and executive sponsors. • Managing the successful completion of the project from planning and design stage. • Created and implemented forward-thinking initiatives to improve employee engagement. • Reduced process gaps while supervising employees to achieve optimal productivity. • Collaborated… Show more • Served as the lead point of contact for all customer account management matters. • Establishing and preserving solid, enduring connections with customers, key accounts, stakeholders and executive sponsors. • Managing the successful completion of the project from planning and design stage. • Created and implemented forward-thinking initiatives to improve employee engagement. • Reduced process gaps while supervising employees to achieve optimal productivity. • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes. Show less

United States

• Project execution by taking ownership of communication with clients, leading client and team meetings to ensure proper discovery of business requirements and managing the execution from planning and design to insight generation and final recommendations.• Coordinating and being responsible for business requirements gathering and translating those requirements for the team. Guiding and coaching team members to ensure project as well as organizational success against set plans.• Act as… Show more • Project execution by taking ownership of communication with clients, leading client and team meetings to ensure proper discovery of business requirements and managing the execution from planning and design to insight generation and final recommendations.• Coordinating and being responsible for business requirements gathering and translating those requirements for the team. Guiding and coaching team members to ensure project as well as organizational success against set plans.• Act as conduit for Logistics Support between various internal groups (Such as Field Service Engineers (CEs), Schedule & Dispatch Teams, Planning, Distribution, 3PLP's, CSHD, Unisys, Siemens, etc.) via phone, email, and internal messaging for part order availability escalations & general Logistics inquiries.• Fast paced, multi-tasking, multi-functional position using various computer and web-based applications.• Utilize EMC Parts Compatibility Database notes, part documentation, & minor technical knowledge to determine part compatibility & substitutions to fill orders.• Providing details/ information to Customer/ CE regarding Top Level assembly's /alternate parts / specifications for various products which include Clarion, Celera, and Symmetrix.• Assisting new joiners regarding system/ policies/ procedure/working model for client.• Providing floor support to new joiners and ensuring to meet the SLA.• Worked as a part of IKEA pilot batch.• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.• Collaborated with stakeholders to gather requirements and develop scope.• Built and maintained relationships with new and existing clients while providing high level of expertise.• Supported exchange of feedback and communication between management and associates.• Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction. Show less

New Delhi Area, India

• Handling customer escalations over the calls and emails from the customer’s related to their credit cards.• Sending emails to the customers related to their queries such as card delivery status or the membership rewards program etc.• Assisting the team for any new update or tools, also helping the team in their follow ups.• Getting the help from inter related departments to provide excellent customer support to the customers.• Taking new responsibilities within the team and… Show more • Handling customer escalations over the calls and emails from the customer’s related to their credit cards.• Sending emails to the customers related to their queries such as card delivery status or the membership rewards program etc.• Assisting the team for any new update or tools, also helping the team in their follow ups.• Getting the help from inter related departments to provide excellent customer support to the customers.• Taking new responsibilities within the team and department to learn new processes.• Answering the calls from the Customers and resolving their problems related to their Credit Cards.• Taking Supervisor Calls and Manager calls for the Escalations.• Assisting the team for any new update or tools, also helping the team in their follow ups.• Making sure that the targets are achieved month on month. Show less

Gurugram, Haryana, India

• Answering the calls from the Customers and resolving their problems related to Webmail.• Making sales for the technical support on Annual basis.• Basic troubleshooting of the Computer softwares.• Helping the customers in resetting the passwords of thier E-mails of different clients.• Taking the remote access on the customers computers and running the Diagnostic on the Computers for all the issues like Viruses etc.• Educating customers about the Issues in the Computer and… Show more • Answering the calls from the Customers and resolving their problems related to Webmail.• Making sales for the technical support on Annual basis.• Basic troubleshooting of the Computer softwares.• Helping the customers in resetting the passwords of thier E-mails of different clients.• Taking the remote access on the customers computers and running the Diagnostic on the Computers for all the issues like Viruses etc.• Educating customers about the Issues in the Computer and the scan results. Show less

Noida, Uttar Pradesh, India

• Answering the calls from the Customers and resolving their problems.• Enrolling customers for free cell phones.• Activating phones for customers.• Reprogramming of new and old cell phones over the phone.• Training new Representatives on the floor about the tools and process.• Giving floor support.• Managing breaks of all representatives on the floor.• Sending the necessary reports to the concerned departments as when required.• Updating the Team about the new… Show more • Answering the calls from the Customers and resolving their problems.• Enrolling customers for free cell phones.• Activating phones for customers.• Reprogramming of new and old cell phones over the phone.• Training new Representatives on the floor about the tools and process.• Giving floor support.• Managing breaks of all representatives on the floor.• Sending the necessary reports to the concerned departments as when required.• Updating the Team about the new updates of the process.• Troubleshooting of the cell phones over the phone. Show less