Expert in Level 3 technical support, adept at resolving complex issues with Data Analytics tool: Discover Proficient in Datadog for thorough problem analysis.Experienced with ticketing platforms like Microsoft Dynamics, Jira, and ServiceNow for efficient issue resolution.Capable of managing Data Delivery Manager tickets and using job monitor and tools like airflow for timely data delivery.Skilled in Snowflake for backend data analysis.Collaborative approach to analyze root causes and implement effective solutions.

1)Proficient in Hosting Services, 24x7 ops, ITSM. Led 10-15 member TechSupport & Asset team.2) Collaborated on app/system monitoring, incident closure. CoordinatedAsset Management for demand-supply dynamics.3) Addressed user needs, ensured quality solutions. Maintained meticulousrecords and documentation.KRA:1)Enhanced Service Desk: Guide improved efficiency 25%, saved costs.2)Streamlined Operations: SOPs reduced risk, maintained quality, andboosted efficiency.3)Improved Satisfaction: Efficient vendor coordination, tailored trainingcut escalations, elevated Csat 40%.

Oversaw employee data, recruitment, and training for marketing teams.2) Mentored staff, provided administrative support, organized team-buildingactivities.3) Conducted training, orientations, fostering smooth onboarding andprofessional growth.

The study was on co-factors of livelihood among youth not in education, employment or training in communities of Pune.● The research involved Support, Appreciate, Listen, Team (SALT) method, GPS mapping, data collection, data analysis and summarization of results. ● The results from this study are used to design the Global Opportunity Youth Network youth program.● This was a collective action program led by Aspen Institute and hosted by Pune City Connect.