1. Increased student engagement and participation in public speakingactivities by 40% through the introduction of gamified learning experiences.2. Launched a successful online public speaking program, attracting over 100 participants and receiving positive feedback for its impact on student confidence.3. Spearheaded a mentorship initiative pairing experienced speakers with students, resulting in improved presentation scores and student satisfaction.

-Plan, recommend, quote, and book suitable cruise holidays for Royal Caribbean Arabia, ensuring efficiency and high-quality customer service-Trained New Joiners on company software handling-Ensure accurate quotations-FAM trip on Cruises-Manage reservations per guest requirements, adhering to procedures and guidelines-Maintain communication with clients, keeping them informed and ensuring bookings are finalized to their satisfaction-Ensure accurate documentation-Build and maintain professional relationships with customers to establish Royal Caribbean Arabia as the first choice-Collect and process payments, handle complaints, and manage refunds in line with policies SENIOR

-Consult with clients to determine destination, transportation, travel dates, budget, and accommodation needs-Trained New Joiners on FIT and Escorted tour handlingand software's used for booking itineraries-Design, arrange, and sell individual, group, and tour packages, including preferred supplier products(FIT AND ESCORTED TOURS).-Resolving travel issues with patience and empathy- Use reservation systems (Galileo) to book travel, issue tickets, and itineraries

1. Gained practical experience and knowledge about the entire business workflows and processes covering - Sales, E-Commerce, Commercial support, Telesales, Call Centre, Counter/Emirates Priority. 2. Integrate classroom knowledge and theory with practical application and skills to develop the requisite skill set required to work in real time business situations.