Aditi Choudhury Email & Phone Number

Kolkata, West Bengal, India

Providing advanced technical support initiatives. Plays a pivotal role in resolving complex product-related issues, mentoring team members, and contributing to enhancing overall customersatisfaction.-Leading technical support efforts, serving as a senior point of contact for complex product-related inquiries.-Providing in-depth assistance to customers, ensuring thorough understanding and resolution of their issues.-Mentoring and guiding junior support specialists, fostering a collaborative and knowledge-sharing environment.-Analyzing and troubleshooting escalated issues to ensure timely and effective problem resolution.-Collaborating with cross-functional teams to address product enhancements and bug fixes.-Conducting training sessions for support teams to keep them abreast of product updates and features.-Developing and maintaining comprehensive product knowledge to offer expert-level support.-Managing and prioritizing support tickets, ensuring timely responses and resolutions.-Engaging with customers to gather feedback and insights for continuous product improvement.-Contributing to the creation and improvement of support documentation to enhance overall customer experience

Kolkata, West Bengal, India

Providing support for different Clinisys products:Clinisys Labworks and iOn:-Serving as a Support Specialist for ATLAS LabWorks and iOn.-Troubleshooting tier1 & tier2[production and test] issues to maintain system integrity.-Directly comunicating with clietns over the phone to identify and resolve issues.-Worked on ICD10/LCD-NCD-Transferring implementation and testing requirements to the Technical Team for seamless execution.-Monitoring and reporting errors for all live clients to ensure system stability.-Documenting procedural guidelines to enhance operational efficiency.-Collaborating with the cross-department team to discuss functional specifications.-Conducting trainings.Clinisys Lab:-Investigating and resolving connectivity issues to ensure seamless system operation.-Addressing configuration challenges to optimize system settings and performance.-Expertly resolving file processing errors for smooth data flow within the system.-Tackling interface-related issues to enhance interoperability between different components.-Troubleshooting instrument-related problems to maintain accurate and reliable results.-Providing comprehensive solutions for a variety of error types within the system.-Engaging in client interactions to understand concerns and requirements effectively.-Regularly updating clients on the progress of issue resolution and system improvements.-Offering proactive communication regarding the status of ongoing projects or tasks.-Ensuring transparency in client interactions by providing detailed progress reports.

Kolkata, West Bengal, India

-Handling Application site setup projects including Interface, Connectivity, Testing and Testcatalog.-Working with clients directly to identify key business requirements, priorities, and product timelines.-Coordinated with tier1 & tier2 technical support related to projects.-Trained team members and new joiners for site setup and Testcatalog.-Closing working with QA team and helping them for Client version upgrades.-Doing Interface Testing for Client version upgrades.-Worked on more than 100 sub-site setup projects over the year.-Managed the Issue queue and maintained the documents.-Worked on Test Compendium conversions for different Vendors-Involved as a part of client upgrades preparing the clients for upgrades.-Automate the Test Catalog loading process.-Working with cross-functional teams(specially for Test catalogs)

Kolkata, West Bengal, India

-Implementation & support specialist.-Executing Test Plans with Lab clients and verifying the results-Connecting and verifying the connections between the LIS and the EMR-Preparing Go-Live readiness checklist and validating the steps for the assigned clients-Upgrading the application versions to existing clients based on the requirement-Transition Requirements to the Technical Team for Implementation and Testing-Discuss the functional specifications with the Client Services Team-Troubleshooting the connectivity and configuration issues-Preparing procedural documents for each process or tasks-Tasks related to Test Catalog.

Kolkata, West Bengal, India

-Preparation of Implementation Plans for each new Lab and EMR clients-Configuring new test and live environments for each new Lab and EMR clients-Client interaction progress status update.-Performing the onboarding activities for both Test and Live sites-Monitoring all the warning file errors and reporting for all the LIVE clients

Nagpur, Maharashtra, India

Done Internship in “Persistent System Ltd” Nagpur from 4thJanuary to 4th July 2012.[Projects based on Java, j2ee, Postgresql, Eclipse, Apache Tomcat, Cloud computing, Apex Classes, Salesforce.com platform]

Master Of Computer Applications - Mca

Bachelor'S Of Computer Application