Aditi Gorakh Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

• Built new business partnerships to drive customer acquisition and generate revenue.• Used Facebook, Instagram and YouTube to promote products and events.• Coordinated with design, project management and production teams to delivery timely support to planned campaigns.• Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.• Optimised sales methods to best acquire, develop and retain customers.• Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.• Oversaw administrative team enabling front-line sales professionals to achieve quotas.• Set budget and monitored expenses to run profitable department.

Maharashtra, India

• Planned marketing initiatives and leveraged referral networks to promote business development• Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations• Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.

Mumbai, Maharashtra, India

• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings• Briefed senior executives on monthly projections, product launches and other marketing plans• Described product and service details to customers to provide information on benefits and advantages• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat• Resolved customer billing errors by researching issues in system, asking open- ended questions and determining root causes of problems.• Explained online self-help options to customers to promote additional and after- hours support choices• Maintained accurate and current customer account data with manual forms processing and digital information updates