Adit Patel Email & Phone Number

Adelaide, South Australia, Australia

• Ability to monitor, moderate and engage with customer via digital platforms and voice.
• Take care of customer complaints and where possible provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Take ownership and manage customer escalated enquiries and where possible through to resolution.
• Identify existing customer value through up-sell and x-sell activities and converting inbound calls.
• Identify a long- term resolution by ensuring all acknowledged issues are resolved and the customer has been retained, while balancing both the needs of the business and the customer.
• Engaging high personalized consultation with customers providing accurate, valid, and complete information by using the right method/tools also builds customer relationships.

Adelaide, South Australia, Australia

• Trained and guided new employees in software usage and customer support procedures.
• Developed training materials, conducted hands-on sessions, and shared best practices for effective onboarding.
• Empowered new hires to deliver exceptional customer service, contributing to team success.

Adelaide, South Australia, Australia

• Operated various production machines, to produce high-quality chocolate products.
• Monitored machine operations, adjusting as necessary to ensure product quality and consistent output.
• Adjusted machine settings and parameters as needed to optimize production efficiency.
• Conducted regular maintenance checks and performed minor repairs on machinery to prevent breakdowns and maintain smooth operations.
• Collaborated with cross-functional teams to troubleshoot and resolve production issues, improving overall efficiency and reducing downtime.
• Actively participated in continuous improvement initiatives, suggesting process enhancements that led to production cost savings and waste reduction.

Brisbane, Queensland, Australia

• Provide excellent customer service, resolve inquiries, and handle issues.
• Supervise and train team members, ensuring policy compliance.
• Manage staff schedules for optimal staffing during peak periods.
• Oversee inventory, minimize waste, and place orders as needed.
• Ensure food quality, safety, and compliance with standards.
• Handle cash transactions accurately and maintain registers.

Ahmedabad, Gujarat, India

• Assisted in the planning and execution of manufacturing processes, optimizing production efficiency.
• Monitored production lines and equipment to ensure they operate efficiently and safely.
• Collaborated with production teams to troubleshoot and resolve manufacturing issues.
• Conducted root cause analysis and implemented corrective actions to improve production quality.
• Assisted in the development of Standard Operating Procedures (SOPs) for manufacturing processes.
• Contributed to cost reduction efforts by identifying opportunities for process improvements.

Master'S Degree, Mechanical Engineering

Bachelor'S Degree, Mechanical Engineering