Adit Patel Email & Phone Number

Adelaide, South Australia, Australia

● Ability to monitor, moderate and engage with customer via digital platforms and voice.● Take care of customer complaints and where possible provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.● Take ownership and manage customer escalated enquiries and where possible through to resolution.● Identify existing customer value through up-sell and x-sell activities and converting inbound calls.● Identify a long- term resolution by ensuring all acknowledged issues are resolved and the customer has been retained, while balancing both the needs of the business and the customer.● Engaging high personalized consultation with customers providing accurate, valid, and complete information by using the right method/tools also builds customer relationships.● Building relationships with difficult and upset customers.● Achieving daily, weekly, and monthly base targets.● Responsible for developing and converting sales opportunities into sales of mobile phones, internet packages, Tablets, I Pads and other Telecom accessories & hardware by providing customer technical knowledge and other benefits

Adelaide, South Australia, Australia

● Trained and guided new employees in software usage and customer support procedures.● Developed training materials, conducted hands-on sessions, and shared best practices for effective onboarding.● Empowered new hires to deliver exceptional customer service, contributing to team success.

Adelaide, South Australia, Australia

Operated various production machines, to produce high-quality chocolate products.● Monitored machine operations, adjusting as necessary to ensure product quality and consistent output.● Adjusted machine settings and parameters as needed to optimize production efficiency.● Conducted regular maintenance checks and performed minor repairs on machinery to prevent breakdowns and maintain smooth operations.● Collaborated with cross-functional teams to troubleshoot and resolve production issues, improving overall efficiency and reducing downtime.● Actively participated in continuous improvement initiatives, suggesting process enhancements that led to production cost savings and waste reduction.● Trained and mentored new machine operators on proper machine operation techniques and procedures.● Maintained accurate production records, documenting machine settings, production quantities, and any quality issues encountered.

Brisbane, Queensland, Australia

● Provide excellent customer service, resolve inquiries, and handle issues.● Supervise and train team members, ensuring policy compliance.● Manage staff schedules for optimal staffing during peak periods.● Oversee inventory, minimize waste, and place orders as needed.● Ensure food quality, safety, and compliance with standards.● Handle cash transactions accurately and maintain registers.● Collaborate with the Store Manager to achieve operational goals and enhance customer engagement.

Ahmedabad, Gujarat, India

● Assisted in the planning and execution of manufacturing processes, optimizing production efficiency.● Monitored production lines and equipment to ensure they operate efficiently and safely.● Collaborated with production teams to troubleshoot and resolve manufacturing issues.● Conducted root cause analysis and implemented corrective actions to improve production quality.● Assisted in the development of Standard Operating Procedures (SOPs) for manufacturing processes.● Contributed to cost reduction efforts by identifying opportunities for process improvements.● Ensured compliance with quality standards and industry regulations throughout the production process.

Master'S Degree, Mechanical Engineering

Bachelor'S Degree, Mechanical Engineering