Aditya (Adi) Seth Email and Phone Number

Expert knowledge of various software development process models and with procedural and object-oriented programming concepts.Managing all post-sales activity for National Accounts through strong relationship-building, product knowledge, planning, and execution.Developing trusted advisory relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified.Working closely with Account Executive counterpart to develop a joint success plan for clients.Constantly assessing “health checks” for clients / partners to drive satisfaction, adoption, retention, and reduce churn.Serving as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.Maintaining a deep understanding of our product and speak with clients about the most relevant features/functionality for their specific requirements.Increasing customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews.Working closely with R&D and Product Engineering on identification/tracking of enhancement requests.Handling escalations and work across teams to resolve issues.Improved our existing approaches to client engagement and account management leveraging our CS platform.SME and the “go to” person within Healthcare department for questions and problems.

Evaluated interface between GE, PS360, Efilm, and Mckesson Star (RIS) with hardware, software, operational and performance requirements for overall system.Responsible for the software validations and troubleshooting of the PACS system including application server, HL7 to DICOM interfaces, diagnostic and clinical workstations.Worked closely with radiology's quality management personnel to identify and design future needs and efficient workflow processes, which include further integration into operations.Responsible for day-to-day operation of PACS equipment including image workflow, archiving, autorouting, and prefetching and other related activities. Works closely with unit operations managers to ensure timely and complete capture of DICOM digital image data into the PACS system as well as network transmission, RIS validation, and exceptions handling.Ensured all department, hospital, and JCAHO guidelines are met for operation.Oversee activities of vendors in all phases of installation and implementation of new systems.Worked closely with partners corporate manager, medical imaging, to oversee and coordinate strategic planning for medical imaging initiatives.

Responsible for managing the development of solutions meeting Clients requirements, change management, operating systems, software and hardware. Also responsible for determining project scope, liaising between clients and staff throughout project life cycle, and ensuring objectives were met. Collaborate with senior management and sales teams on project development, pre-sales meetings with clients, and definition of enterprise architecture. . Participated in development of User Interface (Windows) as well as PACS server development Provided integrated testing, end –user training and ongoing support to Pacs Administrators and Clinical Staff. Acted as liaison between PACS vendors and Barco related to medical imaging initiatives. Worked closely with Physicists to help manage the JCAHO and MQSA requirements.  Provided onsite demonstrations, installation and configuration of software and hardware to clients. Communicated solutions design with technical, development or R&D staff. Escalated and Documented development issues to R&D.  Managed Escalated and Open Issues in timely manner with update to the Clients. Provided ongoing support on Hardware and software including Clinical Applications, PACS, networking, and Operating systems via email, telephone, remote and onsite.

 Answered technical and data questions that arise during the presales process. Delivered proof of concept samples and demonstrations to customers. Reviewed and responded to technical aspects of RFP. Communicated solutions design to technical, development or R&D staff. Managed customers technical issues form discovery to resolution on customers end. Worked with PACS Administrators to solve issue remotely or onsite. Performed technical presentations to groups and demonstrated how product suite could meet client needs. Provided onsite, remote, telephone & email support to customers on hardware and software. Provided second level support to Help Desk.

 Responsible for performing Integration Process for the sale of systems amounting $150,000-450,000 Complete configuration of laser trackers using Software testing practices and quality assurance methodologies Accountable for all aspects of projects, including installation, support and quality Created step-by-step instructional materials for Integration manual Responsible for documenting procedures and converting into flowcharts to meet ISO standards Systems support for clients in US & Canada including on-site computer systems setup & support. Ticketing software used for keeping accurate records of user’s history and computer related problems Level-II IT support provided for Metrology Group. Handled support issues using remote software. Trouble shooting to almost every computer related problem in the group. Some tasks dealt which included TCP/IP network issues, VPN, virus protection, e-mail and data backups Documenting defects with high level of detail, accuracy, and informative steps, and then contributing specific troubleshooting information to development team. Provided onsite, email and telephone support. Managed two Contracted Qa Testers with implementation on Applications / testing

Tested point of sale application that maintained customer information, handling and tallying customer accounts and other information for the business. Involved in performing different types of Testing - Regression, Functional, System and User Acceptance.