Worked as solutions consultant for new leads and prospects in AMER region.Helped create new integrations based on customer requirements.Took product presentations for prospects and customers.Took responsibility in product implementation and migration for enterprise customers.Assisted the engineering team with the identification of issues and escalating complex and/or significant issues to higher levels for resolution.Had an active role in deciding the product road map and implementation according to customer feedback.Created and maintained scripts for migration and other customer requirements.

Worked as a technical Pre-Sales agent for new leads and prospects in AMER region.Responding to customer RFP/RFI requests.Demonstrating implementation of the software in a client environment.Responding to client technical/implementation questions via email and meetings.Training the sales team on the product and new features.

- Provided support over calls, chats, and emails for international clients (US, NZ, AU, Asia).- Delivery of Technical presentations/demos of UEM to potential customers and partners along with proof of concept.-Assisting the engineering team with the identification of issues and escalating complex and/or significant issues to higher levels for resolution.- Implement new ways of working and improve internal processes.