Aditya B. Email & Phone Number

Calgary, AB, CA

Greater Calgary Metropolitan Area

• Coordinate and collaborate with program teams using our Application System (SM Apply or other grant management system) including supporting the program builds, development and ongoing maintenance.
• Support the full lifecycle of programs including build, editing, launch, monitoring, reporting and program closure.
• Collaborate with program teams to determine application system needs as well as system capabilities.
• Build the application workflow, stages, forms, tasks and automations for new programs and modify/edit application workflows stages, forms, tasks and automations for existing programs in collaboration with.
• Monitor and track progress, build workplan milestones ensuring timelines are adhered to and any challenges or delays are identified.
• Trouble shoot, brainstorm and revise processes and procedures as needed and to maintain a best practices as it relates to the application system and programs within the system.

Greater Calgary Metropolitan Area

• Provide support for Billing and Quoting systems
• Maintain operational activities on to sustain business systems
• Configure / update / maintain product catalog products and service offerings
• Develop reports and queries to assist with system analysis and business process improvement
• Design and/or document system and business processes as required
• Identify and document user requests and business/system evolution opportunities.

Toronto, Ontario, Canada

- Work with technology partners to research and analyze current state system capabilities and define technology solutions options and recommendations.- Define, document and translate business requirements into detailed functional specifications, taking into account non-functional requirements.- Assist testing teams in translating requirements and use cases.

Winnipeg, Manitoba, Canada

• To analyzes business problems and requirements to develop product specifications and contribute to product design efforts.
• Use their past experiences and industry knowledge to troubleshoot and solves problems effectively and efficiently.
• Apply broad knowledge to difficult work and supports less experienced employees in their development. Accountable for proficient and independent analysis, managing relationships and collaboration with stakeholders.

Winnipeg, Canada Area

• Provide ongoing support for processes in production by identifying the appropriate fix or temporary work around to successfully restore business service in an expedient manner.
• Deliver high-quality services to our Group Customer business partners.
• Innovatively contribute to application defect resolution through the analysis and evaluation of information to render effective decisions. This includes the ability to gather relevant information, utilize various.
• Participate in collaborative engagements with our Group Customer partners to make recommendations for the design, development and implementation of critical maintenance enhancements of application solutions to address.
• Keep current on development technologies and processes, to potentially contribute to the identification of continuous improvement opportunities.

Winnipeg, Manitoba, Canada

• Responsible for managing incidents reported by internal customers to the Service Desk.
• Providing initial support including investigation and diagnosis of the issue, recording the incident, restoration of service if possible and assignment of incidents to second level support teams as required.
• Providing support for all hardware, software, infrastructure and applications is performed within negotiated service levels and to the clients’ satisfaction.
• Good understanding and assisting with working knowledge of network protocols.
• Providing help on all desktop products and operating systems.

Winnipeg, Canada Area

• Work with the team that facilitate all service & install work in the field across the country.
• To help the technicians complete their work via: provisioning, troubleshooting, account related corrections, etc.
• Supporting the delivery of Shaw products & services to our customers.
• The work we did as a team had a direct impact on our growth in the market, our stock performance and our CX in-home likelihood-to-recommend.
• A strong understanding of Shaw products and packaging as well as Shaw's two centralized based systems.
• Experience supporting and troubleshooting all Shaw's hardware and a strong knowledge of all supporting office software's.

Winnipeg, Canada Area

• Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues.
• Deliver exceptional customer experience while staying within our support scope guidelines.
• Educate customers in realizing the full benefit of their Shaw products and services.
• Look for opportunities to improve our business and elevate customer experiences.
• Promote and sell the features, advantages, and benefits of Shaw products and services to our customers.
• Employ time management and multi-tasking skills to maintain high service levels.

Winnipeg, Canada Area

• Read and understand Rough set and Fuzzy Set theories, Noun Pair Extraction from a large Web Corpus.
• Use Fuzzy Set and Rough Set theories to create a semi supervised Machine Learning algorithm called as Fuzzy Rough Learner.
• Read and understand Tolerance Patter Recognition and how it was applied to create Tolerance Pattern Learner.
• Apply the algorithm to preprocessed Andy Carlson’s all pair data corpus.
• Compare the result of Fuzzy Rough Learner with Tolerance pattern Learner and other algorithms used for Noun pair Extraction.
• Provide weekly technical reports updating the progress of the research.

New Delhi Area, India

• Working with Verizon Internet Customers, dedicated towards resolving internet related troubles.
• Provide knowledgeable technical support and troubleshooting guidance related to Internet, Desktop troubleshooting for Verizon Customers.
• Educate customers in realizing the full benefit of all the internet related hardware and software enquirers.
• Employ time management and multi-tasking, document customer interactions in a ticket based system to skills to maintain high service levels.

Master'S Degree, Applied Computer Science, 3.8

Bachelor'S Degree, Information Technology