Aditya Chandra Email & Phone Number

Gurugram, Haryana, India

- Flow Improvements in the existing Product - Making it easy to use for SMB sellers- Existing Carrier Integrations Enhancement & Error Handling- Debugging platform errors along with product & tech and getting it fixed from tech- New VAS introduction on platform like RapidCOD, Whatsapp Communication,RapidShield, order verification, NDR Reduction Tools- New Services Introduction and its GTM like SDD/NDD and RVP- Creating Product Roadmap aligning business needs

New Delhi, Delhi, India

- Creation of SOPs when a new courier is onboarded on the platform.- Liaison with courier technology team and internal Product team for API integration and testing of workflows.- Interact with couriers for capability mapping and fulfill seller requirements.- BRD creation for new feature development or enhancement of existing features on the platform.- Interact with internal and courier technology team to resolve issues faced by Operations in order management- Co-ordinate with business teams and create a Go-To-Market strategy for all the newly on-boarded logistics partners.- Lead special supply projects like introducing drone deliveries and sim distribution architecture.

Gurugram, Haryana, India

- Designing, re-engineer, deployment and maintenance of the processes arising new product launches, enhancement and changes to existing products; defining appropriate processes KPIs with the relevant stakeholders and establishing the process performance measurement framework- Developing communication strategy for the site in terms of digital transformation implementation

Gurugram, Haryana, India

 Managed teams across 18 cities in Uttar Pradesh, NCR, and Uttarakhand, managed key performance indicators like delivery TAT adherence for B2B/non-B2 B ships and on-time pickups Ensured process compliance across the region Liaised with third party transport and warehouse vendors like Loadshare and Delhivery for smooth operations

Gurugram, Haryana, India

 Completed gap-analysis on new and existing workflow and processes; Developed and implemented best practices as well as provided training to strive towards operational excellence; Identified performance indicators and areas for improvement, streamlined process accordingly  Performed operational resource planning including building vehicle management system to reduce operational cost; Managed to reduce 40 L expenses month on month by proper planning

Gurugram, Haryana, India

 Managed a team of 5 members and devised ways for maximum productivity and team's performance enhancement by exploring areas of value addition and ensured client satisfaction Servicing clients through understanding client requirements to deliver quality and good ticketing services; led implementation of technical enhancements to system with support of technical team Interacting with clients to take appropriate, timely, and effective actions to resolve issues, complaints that impact service standards and performance  Developed and executed best practices and standard operating procedures targeting organizational excellence

Gurugram, Haryana, India

 Tracked and investigated vehicle utilization of line haul connections as well as building B2B processes through e-commerce operations Developed and trained a team for competitive market of B2B logistics and handled customer service department and key account management Managed inbound and outbound logistics (DAFZA), inventory and conducted time and motion study to remove bottlenecks and enhance operations

Noida, Uttar Pradesh, India

 Led efforts across looking after operations for numerous customers, including at Amazon, Home Shop 18, Snapdeal, Jabong, and Flipkart; Supported a team of 30 officials across Western UP and Uttarakhand region Drove sales through definition of strategic initiatives and worked cross-functionally to complete product roadmaps and discovered new opportunities; Supervised concept development, strategizing, planning, implementation, and coordination of e-commerce initiatives

Noida, Uttar Pradesh, India

 Handled First Mile and Last Mile in B2B vertical for various client, including HILTI, LG, and Samsung while acting as an Inbound Manager across Noida region Conceptualized, implemented, and monitored winning branding strategies and corporate communications to drive growth in clients' business volumes as well as profitability

Post Graduate Diploma In Management, Supply Chain And Operations Management

Bachelor Of Engineering - Be, Instrumentation Engineering

Class 12