Aditya Chavan Email & Phone Number

Hyderabad Area, India

•Handling SPOC for the end customer from project inception to project completion•Providing and incorporating Veritas SaaS-based archiving and information assurance applications•Using Postman to deliver applications on Azure via REST APIs•Liable for configuring and consolidating cloud-based applications with Microsoft Azure AD and ADFS for Single Sign On functionality•Using the Azure web apps service to assist web applications•Accountable for installing and configuring virtual machines, Azure storage accounts, and Active Directory interconnection with cloud applications for users•Handling Office365 connector creation and configuration for SaaS backup solutions•Playing an essential role in the configuration of the connector and the journaling rule in the Office365 tenant, Setting up service accounts on Office365 with the necessary functions and permissions, as well as configuring Office365, Google Suite for SaaS backup•Directing and Establishing Storage Accounts•Significant familiarity with synchronization objects, users, groups, and workstations from on-premises Active Directory to Azure Active Directory and configuring and maintaining Azure AD Connect, Azure AD Connect Health, and Microsoft Azure Active Directory•Establishing storage tiering policies and data retention policies•Hands-on experience transitioning customer existing email archive data from on-premises to Azure cloud•Effective in transferring massive volumes of information to Azure Blob storage•Managing a substantial percentage of trial customers and transforming them into production• Specifying Azure Active Directory, establishing custom domains for convergence with the on-premises environment, and producing hybrid cloud infrastructure with AD Connect•Preserving a checklist for system and application maintenance concerns to complete tasks in the production environment with articulated outages to meet the client's SLA

Hyderabad, Telangana, India

•Provided an end-to-end solution for both technical and non-technical issues about Data/Voice products such as Rented line services (MPLS, ILL, PRI), and VPN solutions•Authenticated media paths in the Network Monitoring System (NMS) and cooperate on network-related incidents/service requests•Maintained ownership of all incidents and service requests throughout their lifecycle•Organized Diagnose, troubleshooting, and promptly resolving customer issues•Supervised the volume of work of occurrences per Tier 1 Analyst to verify that the Service Level Agreement implemented as per concern•Integrated on a regular schedule with all internal and external stakeholders to improve deliverables, including SLA, and to secure the standard release of daily reports and brief analysis of frequent cases for the Complaint resolution procedure•Delivered root cause analysis and a preemptive action method for all customer complaints•Collaborated as an internal auditor for SOC on technical and non-technical transactions

Mumbai Metropolitan Region

•Addressed Tier 1 network troubleshooting in Vodafone's Enterprise services LLC project for wired and wireless network services such as DLC, MPLS, and ILL circuits•Provided end-user technical support calls and delivered on-site or remote assistance• Conversed with end users/customers to resolve network function issues identified through a problem ticket/Service requests•Hands-on experience in monitoring and preserving work records and compiling FTR reports