Aditya Chiplunkar Email & Phone Number

Mumbai, Maharashtra, India

Airoli, Navi Mumbai

• Handling Exports for Lithuania, Estonia and Latvia as well as Imports for Estonia• Handling Cross Trade Bookings for Latvia• Focal for Booking Amendments across all Baltic Countries - Latvia, Lithuania and Estonia• Tracking End-to-End Shipment status.• Handling exceptions in bookings.• Keeping a check on Invoice generation through SAP and making sure that the customer is receiving the same on time.• Keeping a check on payments from customers & following up for the payment.• Getting rates filed for customers with the help of sales.• Analyzing process and getting solutions to improve the same.Project Contribution: • Case Turn Around Time - TAT (2016)TAT was decided to be 4 hours for case closure for all the customers compared to 12 hours in previous year and target was to achieve 85% working as a Playmaker to drive said project I am keeping track of Maersk, Seago and Safmarine Business Addresses for Baltic countries – Latvia, Lithuania and Estonia Sharing report every 2 hours with the team for current open cases in respective Business Addresses Keeping track of the cases and getting the cases closed from team members within TAT• Q-Management (2015) Handled this Key Project for the year 2015 - for all 3 Baltic Countries Getting Reports on weekly basis, analyzing and identifying the issues and solutions over the same.  Discussing solutions with the team and getting the finalized solutions implemented and tracking progress for each solution.• Customer Efforts Reduction – CER (2014) Handled this Key project for the year 2014 - for all 3 Baltic Countries My responsibility was to analyze data, identify problems, find and implement solutions  Keeping track of realized solutions and gauging their capacity of implementation and get them implemented while keeping track of progress by maintaining ‘Solution Tracker’. Successful achievement of Targets for all three countries

Job Profile:• Handling Exports for Lithuania and Latvia• Handling Cross Trade Bookings for Latvia• Focal for Booking Amendments across all Baltic Countries - Latvia, Lithuania and Estonia• Maintaining reports for Russia, Finland, Latvia, Lithuania and Estonia (Russia Cluster) on weekly basis for various key aspects like Email Counts as per Category, Booking Confirmation Escalations.• Tracking End-to-End Shipment status.• Handling exceptions in bookings.• Keeping a check on Invoice generation through SAP and making sure that the customer is receiving the same on time.• Keeping a check on payments from customers & following up for the payment.• Getting rates filed for customers with the help of sales.• Analyzing process and getting solutions to improve the same.Project Contribution: • Case Turn Around Time - TAT (2016)TAT was decided to be 4 hours for case closure for all the customers compared to 12 hours in previous year and target was to achieve 85% Got assigned role of Playmaker to drive said project. Keeping track of Maersk, Seago and Safmarine Business Addresses for Baltic countries – Latvia, Lithuania and Estonia Sharing report every 2 hours with the team for current open cases in respective Business Addresses Keeping track of the cases and getting the cases closed from team members within TAT• Q-Management (2015)The target is to get the Turn-around Time for Email replies within 1 hour for Care Premium Customers and Care Customers and 2 hours for rest of the emails. Getting Reports on weekly basis, analyzing and identifying the issues and solutions over the same.  Discussing solutions with the team and getting the finalized solutions implemented and tracking progress for each solution.• Customer Efforts Reduction – CER (2014) My responsibility was to analyze data, identify problems, find and implement solutions

• Effectively managing customer relationships and anticipating customers’ financial needs on an ongoing basis.• Introducing Quantum Mutual Fund to investors.• Making them understand about Quantum MF.• Helping them understand their Financial Goals and Risk Appetite.• Guiding them to choose the correct product to invest in Quantum MF.• Helping them understand their Asset Allocation.• Solving their queries regarding their investments with Quantum MF.• Identifying opportunities with existing customers for cross-selling and generating referrals.• Servicing the existing customers and resolving complaints to customers' satisfaction.• Replying emails and maintaining weekly reports.

• Providing correct information to investors regarding the Schemes and their investments.• Guiding investor regarding Monetary as well as Non-Monetary Transactions.• Solving queries regarding Investor’s payment.• Providing information about the new launched products or the enquired product for Cross-selling.• Guiding Investors for making payments.

Post Graduate Diploma In Business Management, Marketing Management

Activities and Societies: Marketing in Mutual Funds (Especially in Direct-to-Customer Mutual Fund)

Pgdbm In Marketing, Marketing