Aditya Deshmankar Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Experience in Microsoft 365 support technologies including but not limited to, Active Directory (AD), Azure Active Directory, Conditional Access Policies, Azure Multi-Factor Authentication• Experience in iOS and Microsoft Intune device enrolment• Experience in Azure Information Protection, Office 365 Data Loss Prevention (DLP), Microsoft Cloud App Security and Conditional Access policies• Involved in identification and troubleshoot of issues for Office365 systems and client software, including Teams, SharePoint Online, and OneDrive for Business

Melbourne, Victoria, Australia

• Assisted with EMR project activities such as weekly team communication, user testing, user documentation and reporting.• Expedited the deployment, configuration and security of numerous laptops, medical workstation, and printers for wards.• Troubleshoot technical issues to resolution and escalate to supplier or partner organisation as required.• Provide technical assistance to EMR project team for other hospitals and supporting the roll-out with EMR-Go Live Project and planning.

Melbourne, Victoria, Australia

• Provided on site hardware and technical support such as software installation, application, operating system, network connectivity and remote access related concerns to staff for 3 hospitals. • Experienced with solving account issue for patient administration system iPM and electronic health record software Cerner • Resolved remote desktop and Citrix connection issues for users.• Other tasks involve Office 365 support and configuring MFA with Microsoft Authenticator and • Duo Mobile.

Melbourne, Victoria, Australia

• Provide IT support through telephone, chat, and occasional walk-ups to users for various • business units • Various troubleshooting tasks involve VPN support, Office 365 and other software.• Assist users with Mimecast portal for allowing 3rd party or blocked emails. • Document incidents and tasks through Service Now including resolution or pending cases. • Point of contact for business application queries, software licensing and deployment through SCCM.• Experience with Jamf Pro and Lansweeper for Apple and Windows endpoint management and analyse inventory data.

Melbourne, Victoria, Australia

Experience with Exchange Management Console such as creating user mailboxes, distributionlists, disabling mailboxes and granting Office 365 licenses.Provided IT support services, troubleshooting and system operation using ConnectWise and SolarWinds management Worked with Active Directory to build user accounts, reset passwords, unlock accounts, etc.Documented and using knowledge base using ITGlue.

Melbourne, Australia

• Resolve issues by researching documentation; troubleshooting hardware, software, guidingclient through corrective steps; escalating problems to second level; tracked status of problems and solutions.• Document and track all requests in incident management system such as Service Now for many clients.• Fixing database errors for various clients using PL/SQL• Monitoring , creating and building jobs with Jenkins tool.• Perform remote software installations, password resets, printer supports and rights and responsibilities using Active Directory (Computers and Users)

Old Westbury, New York

• Assist the Hall Director with tasks related to effective management; i.e., key distribution, lockouts, occupancy reports, room condition reports, weekly reports and other items assigned by the Area Director.• Confronts inappropriate behavior in an objective, consistent and respectful manner providing rationale for policies.• Submit Facility Work Requests online whenever maintenance or repair is necessary.• Serve as a facilitator to initiate and promote activities that develop community.• Establishes effective working relationships and works collaboratively with fellow staff members• Involve students in planning social and educational activities for the floor and the residence hall through Residence Hall Council

• Served as referral agent for over 400 students to different campus and community resources• Report and complete daily data entry ranging from work orders, emails, timesheets, and outside vendors• Continual interfacing, filing and scanning institutional documents using online Datatel software• Managed keys , prepared room condition reports ; acting as liaison to the Facilities and Heat Plant

Master Of Science - Ms, Computer Science

Activities and Societies:

Bachelor Of Science (Bs), Information Technology, 3.45, Cum Laude

Activities and Societies: International Students Association

Education record

Activities and Societies: Model United Nations, Ghana Cricket Association