Currently working in Delhivery LtdExecuted a fleet of delivery, assist and manage dispatching of orders.Executed inventory for fleet equipment.Implemented for last mile dispatched operation.Implemented for Route Planning, Vehicle Planning,Delivery Planning.Implemented for the Vendor Management,BP ( Business Partner ) Management, Transhipment Management.Executed Documents handling, E-Way Bill Management, POD Management.Addressing Team of 15-20 Ground Coordinator.Addressing Team of 5-6 Executive Onroll.Managing Customer Escalations.Managing Daily basis Data and ReportsDealing the B2B & B2C clients.Last worked in RIVIGO.COMProvided accurate answers and solutions to customer concerns, inquiries and complaints.Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Answered calls and emails per day to resolve questions and problems.Coordinating delivery vehicles,Handling delivery team.Managing team alignment for various operations.Implemented for order- ensure prompt delivery shipments.Managing DEPS related issue.Handling the appointment deliveries & worked with the AMAZON appointment delivery portal.Maintenance of shop floor & submission of daily basis reports.