Aditya Kumar Email & Phone Number

A focused and result-oriented professional with nearly 23years of experience in Business development, Solution consulting & project management in IVRS , CC, UC, IOT, ITSM & BPM for BFSI / Telecom/ Pharma industry & manufacturing . Driving Sales initiatives towards achievement of organizational goals & vision with chief responsibilities pertaining to Strategic Planning, Product & Business development, setting of Industry trends .Certified in ITIL- V3 , Foundation, Intermediate & Expert, Prince-2 Foundation & Practitioner , Cisco –CCNA & CCNA- Voice.Skilled at Managing Technologies - (Dialogic ,Cisco, Avaya, Genesys - CONTACT Center technologies, ITSM- LDMS,PATCH , LANDesk service desk ,Service Now, , BPM- Skelta), providing end-to-end technical solutions. Unique blend of skills showing expertise in end-to-end Business Development, Presales Management & Project Management also ensuring effective management of various resources to client requirements; capabilities in optimizing / process performance and efficienciesExcellence in working on various work flow creation using MS-Visio, Microsoft project for effort estimation time lines for project deployments. Creation of PRD documents.Expertise in maintaining business relationship with individual & corporate clients to achieve repeat / referral business along with quality product & service norms.

Listed skills include Ivr, Cti, Telecommunications, Contact Centers, and 20 others.