Aditya Mathur Email & Phone Number

• A competent professional with more than 12+ years of experience in Operations Management, Process Management, Transition, Strategic & Tactical Planning, Client Relationship Management and Team Management • Hands-on experience in Insurance & Banking operations, Project management, Operations, Training, Recruitment, MIS Management, Process Enhancement and Delivering on Critical Process Standards• Proficient in managing & leading large teams for providing customer service and contributing to the development of procedures and service standards for achieving business excellence • Deft in monitoring delivery of high-quality customer experience, elevating their satisfaction while adhering to SLAs, SOPs and work processes