Aditya Prasad Email & Phone Number

Ranchi, Jh, In

Kolkata, West Bengal, India

Engaged with website visitors via live chat to provide real-time support, resolve issues, and enhance overall customer satisfactionCollaborated with cross-functional teams Customer Support, Sales, Marketing) to ensure seamless communication and timely issue resolutionCreated and executed test plans, test cases, and defect management processes through JIRA, improving product qualityManual Testing & Bug Reporting: Created and executed test plans and test cases for product features, performing thorough testing to identify and document bugsUsed JIRA to report and manage defects, ensuring they were prioritized, assigned to appropriate teams, and tracked to resolution, contributing to the timely release of high-quality productsMonitored customer service metrics to ensure adherence to service level agreements SLAs) and optimize support workflows

Processed and analyzed medical records, ensuring compliance with HIPAA guidelines, while delivering accurate information via chat and emailReduced record errors by 30%, resulting in improved customer trust and satisfaction.Trained new team members, fostering a culture of knowledge- sharing and improving team performance

Provided exceptional live chat support, assisting customers with product inquiries, order tracking, and issue resolutionCollaborated with internal teams Sales, Customer Support, Logistics) to ensure timely resolution of customer concernsLeveraged chatbot technology and knowledge base resources to handle routine inquiries efficiently, improving overall response timesMaintained detailed records of customer interactions and resolutions in the CRM system

Bachelor, Business Administration

Specializations: HRM & Finance | Presidency College, Berhampur, Odisha

Bachelor Of Business Administration - Bba, Business Administration And Management, General