Aditya Pratap Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Senior Systems Engineer -⦁ Performed analysis, including investigations, documentation, recommendation, and problem-solving within the team to streamline the process.⦁ Contributed and collaborated with the team to provide top-notch, undivided technical troubleshooting for commercial business HP systems, which included but not limited to - HP Workstations, laptops and desktops.⦁ Enabled and accomplished the designed targets and performance goals by abiding with the given SLA's within the team.⦁ Enhanced and refined Incident and Problem management by delivering the required KPI's to the escalation teams, following ITIL best practices.Systems Engineer -⦁ Achieved and enabled daily given SLA's and performance objectives by providing commercial B2B support to high-end clients from EMEA, RSA and DACH regions.⦁ Performed high capability, solutions driven and analytical, system and network troubleshooting, while managing and resolving incidents via MS CRM and ServiceNow tools.⦁ Advocated clients with best security-driven practices and any new upgrades/patches on HP commercial applications and devices.⦁ Escalated issues to different operational teams as per the given SLA's and as directed.

Bengaluru, Karnataka, India

⦁ Worked directly under Geeksquad, BestBuy.⦁ Executed troubleshooting with regards to commercial workstations,servers and printers, both onsite and offsite.⦁ A typical day at work comprised me of installing, configuring, testing and maintaining OS's (Windows & Linux), application software's and system management tools.⦁ Energized and diversified with different teams in the same process, providing relevant knowledge transfer to new joiners.