With over Ten years of experience in hospitality and facility operations, I am currently an Admin Team Leader at Serum Institute of India Pvt. Ltd., the world's largest vaccine manufacturer. I oversee the facility management of the office premises, ensuring that they are well-maintained, safe, and comfortable for the staff and visitors.I have strong skills in customer service, team management, problem-solving, and quality assurance, which I have developed and applied in my previous roles as a Senior Hotel Manager at OYO and a Shift Supervisor at Starbucks India. I have successfully led the admin team in handling multiple projects, such as the renovation of the office premises, the implementation of safety protocols, and the coordination of events and visits. I have also contributed to improving the customer satisfaction and retention rates by providing timely and effective feedback and solutions. My mission is to align the facility operations and customer experience with the organization's vision and values, and to make a positive impact on global health and well-being. I am passionate about learning new skills and best practices in facility management, and I am always looking for opportunities to collaborate with other professionals and stakeholders in the field. I am proud to be part of the Serum Institute, a company that is making a difference in the world.