> Led a team of cross-functional SAP consultants to drive successful implementation and rollouts of a spare parts management solution costing around €1.4 million, leveraging P2P(Procure to Pay) and R2R(Record to Report) cycles for a luxury automotive client across multiple markets. > Directed all project phases and ceremonies, ensuring the completion of 100% project milestones on time and within scope. > Managed project timelines, resources, risks, and budget, achieving 95% on-time project delivery and 100% budget adherence by using project management tools for tracking and progress monitoring. > Enhanced team efficiency by 20% through performance monitoring and data analysis, contributing to the overall success of the project. > Oversaw project design documentation, stakeholder sign-offs, and regular communication, ensuring alignment between stakeholder expectations and team deliverables. This approach resulted in 100% client satisfaction and zero major rework. > Led the team as an IT Manager on site for implementations and roll-outs in the Philippines, Malaysia, and Australia, improving collaboration and transparency between the market and IT teams. Achieved an increase in stakeholder satisfaction, avoided project escalations, and fostered positive relationships through successful hypercare support.

Working in Service Operations Management .Role includes:> Managing 8 SAP modules consisting of around 70 resources catering to APAC and AMERICAS markets L2 support spreading over 20 markets across globe.> Incident management includes handling regular communication to client in case of priority incident and also facilitating and ensuring its resolution within SLAs.> Monitoring, Analyzing and Reporting weekly health status to the market through Weekly presentations and resolving their queries in calls. > Streamlining and automating the process by utilizing different management and analytic tools like Excel, MS TEAMS apps , Power BI etc.> Analyzing and sanitizing the teams about correct business practices to be followed.> Managing and maintaining work force to ensure optimum productivity at all times.> Understanding and resolving the internal conflicts with any 3rd party team or internally also.> Motivating the team to work together and contribute to innovation ideas to improve the process in turn making the system stable.> Evaluate and discuss individual performance by using analytical tools and brainstorming to improve productivity with the team leads to ensure employee and project growth.> Identify and drive the service and process improvement opportunity as a part of continuous improvement program to ensure better service delivery

Worked in SAP SD (Sales and Distribution) team. Role Included:> Handling O2C cycle(Order to Cash cycle) incident/request ticket as a part of L2 support team.> Ensuring Customer satisfaction with regular communication and resolving the issues within SLAs.> Provided Knowledge transfer to new team members and guiding them to get up to speed.