Aditya Sofyan Hidayatullah Email and Phone Number

- Conducted in-depth analyses of hospital workflows and collaborated with stakeholders to gather and refine requirements.- Designed, developed, and delivered customized training programs for doctors, nurses, pharmacists, and other hospital staff.- Led end-to-end testing phases, including unit testing, system testing, and user acceptance testing (UAT).- Leveraged project management tools for tracking progress, managing tasks, and generating insightful reports.- Collaborated seamlessly with cross-functional teams, including tech, product, and business units, to deliver solutions that align with user needs.- Coordinated with third-party vendors to integrate applications and ensure smooth system interoperability.- Spearheaded the successful implementation of systems across five hospitals for PT Ratna Timur Tumarandem.

• Carry out the HMIS (Hospital Management Information System) implementation project.• Configure system environment.• Determine needs for improvement via business process analysis and provide consultation for application implementation.• Conduct training sessions for users and on-site implementor covering software usage, monitoring, and complaint handling.• Manage relationships with customers, both at the management and lower-level staff.• Ensure smooth operations of on-site implementor and the client's IT officers.• Handle occasional daily troubleshooting, maintenance, and bug fixes.• Produce project completion reports.

• Configure devices such as PCs, laptops, and webcams for user use.• Assist users both remotely and on-site.• Perform hardware and software maintenance on user devices.• Escalate ticket requests assigned by the IT Helpdesk team.• Manage IT asset data

• Perform day-to-day operations and maintenance of HMIS applications• Analyze system improvement needs• Conduct training and assistance for users covering software, monitoring, and complaint handling.• Collaborate with Client's IT Officer to ensure the system runs smoothly• Maintain all IT services and devices.• Handle daily troubleshooting, maintenance and occasional bug fixes• Manage relationships with customers, both at management level and lower level staff.• Produce weekly and monthly reports