Collaborated as a key team member to manage and streamline process tracking, overseeing feasibility analysis, average handle time monitoring, task tracking, and quality assessment. Played a pivotal role in organizing and presenting data through interactive dashboards. Introduced numerous process improvements and automation strategies, significantly enhancing efficiency in data collection, organization, and presentation. These innovations reduced turnaround time and made the dashboards more user-friendly for both operators and stakeholders.

Drove operational efficiency for long-term growth by identifying opportunities.Communicated insights to senior management, establishing best practices for actionable results.Defined success points, improved methods, and increased productivity, reducing turnaround time. Conducted training sessions to enhance team proficiency

Addressed inquiries, ensured satisfaction through effective issue resolution.Provided detailed product information, maintaining positive phone interactions.Demonstrated strong communication and effective problem-solving.