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Driving Success for Our Biggest Clients!I love working with our most important customers. It's my job to build amazing relationships, understand their goals, and help them get the most out of our products and services. It's all about ensuring our clients are successful so that we keep them as partners and find new ways to help their businesses grow. That's why I work hand-in-hand with the sales team to explore those opportunities.Here's what my typical day looks like:- Client Champion: Checking in on how clients are doing, making sure they have the training and support they need, and being their go-to person whenever questions or issues pop up.- Relationship Builder: I enjoy getting to know people at every level of our clients' businesses, from those using the technology every day to the top decision-makers. Building this trust is key to a strong, long-lasting partnership.- Growth Strategist: Where else can we help the client with our products? Can we expand how they're using our solutions? These are the fun questions that lead to more impactful results for the client and growth for us.Showing Real Results:- Quantifying the Win: I help clients put a number on how our technology makes their lives easier and improves their bottom line. That's powerful!- Keeping Clients Happy: Our business runs on keeping clients onboard, and my team consistently knocks it out of the park.- Renewal Specialist: I keep a close eye on renewal dates and work proactively with clients to ensure a smooth process.The Strategic Approach:- Meaningful Reviews: I don't just send reports; I discuss how they're performing and plans for the future so we're in sync with their goals.- Highlighting the Value: Showing clients those ROI numbers keeps them excited to partner with us.- Staying Connected: Visiting clients, meeting in person...it's the best way to build understanding and uncover new opportunities.- Industry Insider: I stay involved – through events, conferences, etc. This keeps me sharp and helps me understand the challenges our clients face.
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Customer Success DirectorZippin Jun 2022 - Aug 2024San Francisco, California, Us- Spearhead Customer Success at Zippin, building a team to revolutionize checkout-free experiences with AI, Computer Vision, and sensors - leading to an 80% increase in revenue with a 15%-25% decrease in labor costs- Developed playbooks & scaled CS across diverse clients: food service (Aramark, Compass), professional sports teams (Cowboys, Broncos, Texans, Rockets), CPG/Retail & transportation (SSP, Brightline)- Built and owned renewals, driving proactive retention through identification, tracking, & contract optimization - achieving a 95% retention rate- Managed the relationship with enterprise organizations mentioned above, responsible for revenue and retention. - Avg between 10-20 enterprise clients for the book of businesso Established and managed relationships with C-suite, & mid-level executives along with end users -
Senior Customer Success/Operations LeadDoordash Oct 2020 - Jul 2022San Francisco, California, UsAs a Customer Success executive, I oversaw our partners' launch, onboarding, and strategy while also being responsible for the partner’s overall success.- Personally launched over 50 global locations of the fresh food robot, Sally, which involved internal and external cross-functional orchestration, from Product to Engineering, to Culinary, problem-solving, and project management of over 15+ success factors for each launch with a 96% retention rate for revenues, employing the “land and expand” methodology- Developed blueprint for launching robots faster, by more than 50% -
Chowbotics - Customer Success/Operations LeadDoordash Oct 2020 - Feb 2021San Francisco, California, Us
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Manager Of Customer SuccessSyllable Dec 2018 - Dec 2019Mountain View, California, Us- Work with hospital systems to implement and operate SymphonyRM’s applications to achieve success in impacting key healthcare operating metrics - TCV started at 250k TCV for small orgs to 3.5 million TCV for enterprise clients- Consult with SymphonyRM clients on strategic, organizational, and operational issues impacting their business processes, workflows, and operating performance - Identify, document, and manage client requirements and manage the implementation of these requirements by working closely with other SymphonyRM groups, including Engineering, Product Management, Data Analytics, and Network Operations - Analyze the results of client implementations, and lead continuous improvement processes - Establish and maintain long-term relations with mid, senior, and C level executives at client organizations - Grow revenues from client accounts by increasing usage, penetration of existing applications, securing incentive fees linked to the achievement of success metrics, and up-selling new applications/functionality - Maintain, negotiate, and close services contracts, service orders, and statements of work- Executed the four R’s, Revenue, Retention, Renewal, and Referral. Grew and maintained revenue, while ensuring renewals at a 95% retention rate, and receiving referrals to reach new customers around the US -
Ibm Watson Health - Customer Success: Healthcare Strategy (Population Health)Merative Jan 2016 - Dec 2018Ann Arbor, Mi, Us- IBM Manager’s Choice Award Recipient (x2)- IBM “Unite to Get It Done” Award Recognition - Generate and maintain revenue (while meeting all revenue goals) by ensuring renewals, provider adds, and solution expansion throughout contract (contracts start at 100k TCV – larger clients with 3 million TCV and up)- Identify and solved client issues for Fortune 500 healthcare organizations and large/midsize hospital organizations with Value Based Healthcare strategies - Ensure customer success for all users from the C suite to end user levels- Utilize IBM Watson’s cognitive abilities in alignment with Watson Health Population Health Management solutions to assist physicians and healthcare professionals manage thousands of patients with gaps in care - Delivered a minimum ROI of 3:1 by increasing patient attendance and care gap fills- Analyze patient population trends to conduct optimization projects for hospital systems to increase preventative care rates - Achieved a 40% increase in patient engagement through preventative and wellness programs- Work with Physicians and Care Managers daily to assure and maintain unparalleled care for patients, while strategizing to accurately and efficiently maintain the health of their population of patients -
Enterprise Management SpecialistBroadcom Nov 2014 - Jan 2016Palo Alto, California, Us- Build relationships and work closely with Solution Strategist/Territory Account Managers/ Pre-Sales Engineering teams to create revenue streams and opportunities with businesses of all sizes- Conduct email, phone, webcasts, social media venues, and other lead generation using tools such as Salesforce.com, salesPRISM/Lattice, and Marketo - Utilize CA’s partner organization to generate pipeline for more opportunities - Understand and work in all aspects of the sales cycle including: prospecting, qualifying, presenting, and leading demonstrations -
Lead Development Account ManagerBroadcom Nov 2014 - Apr 2015Palo Alto, California, Us- In charge of regulating and routing marketing qualified leads throughout Inside Sales and Field Sales teams across North America, EMEA, APJ, and Latin America- Coordinated with Marketing/Sales Enablement to ensure lead quality and lead generation- Supported Platinum Accounts (Top 500 accounts at CA Technologies) for Security, Cloud Service Management, Project and Portfolio Management, and Mainframe business units. - Platinum Accounts included Fortune 100 banking, healthcare, insurance companies- Worked with Account Managers/Account Directors/Solution Strategists to find IT initiatives that revolving around identifying IT gaps
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Medical ScribeDallas Internal Medicine Group Oct 2013 - Jun 2014Dallas, Tx, Us- Implemented Patient Portal system, and marketed to and engaged potential patients with an 85% success rate, thus raising patient roster and revenues up 30%- Consolidated 50+ patients' medical EHR data profiles per day that led to increased efficiency of hospital patient records by 40%- Accompany physician into the patient examination room in order to transcribe a history and physical exam, while accurately documenting the physician’s encounter with the patient and others present- List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician- Transcribe patient orders including laboratory tests, medications, vitals, medical history, surgical history- Assist in developing and maintaining systems to track patient follow up and compliance- Assist in obtaining EKGs and vitals for Pre-Operative clinical appointments- Attend to physicians’ patients at several medical facilities: Texas Health Presbyterian Hospital Dallas, North Central Surgery Center (The Carrell Clinic), Methodist Hospital for Surgery, Remington Medical Resort, and the DIMG Pre-Operative clinic- Utilize and be proficient with several different Electronic Health Record programs : Cerner PowerChart, EPIC, Vision, and Physician Software Solutions -
Clinical Internship In Emergency DepartmentTexas Health Resources Aug 2012 - Sep 2013Arlington, Texas, Us- Clinical internship with clinical rotations in the Emergency Department- Shadowed Emergency Room physicians in triage and trauma centers - Spoke with patients and patient's families- Admitted patients in Emergency room/trauma centers- Handled lab samples of emergency room patients -
Research InternRice University May 2009 - Aug 2009Houston, Tx, Us- Assisted research professor in Rice University Biochemistry laboratory and conducted several experiments and calculations contributing to research in gravitational biology and how Molecular signaling (Calcium Signaling) affects gravitaxis on Drosophila Melanogaster under tutelage of Dr. Kathleen Beckingham Ph.D.
Adi Reddy Skills
Adi Reddy Education Details
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Naveen Jindal School Of Management, Ut DallasHealthcare Management Honors -
The University Of Texas At DallasBiology/Biological Sciences Honors
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Texas Academy Of Mathematics And ScienceTexas Academy Of Mathematics And Science
Frequently Asked Questions about Adi Reddy
What is Adi Reddy's role at the current company?
Adi Reddy's current role is Senior Enterprise Customer Success Veteran | AI - Healthcare Tech | Population Health/Value-Based Care | Patient Engagement/Acquisition & Care Enablement | AI - Retail Tech | Robotics | Professional Sports |.
What is Adi Reddy's email address?
Adi Reddy's email address is ad****@****ail.com
What is Adi Reddy's direct phone number?
Adi Reddy's direct phone number is +128168*****
What schools did Adi Reddy attend?
Adi Reddy attended Naveen Jindal School Of Management, Ut Dallas, The University Of Texas At Dallas, Texas Academy Of Mathematics And Science.
What are some of Adi Reddy's interests?
Adi Reddy has interest in American Football, Table Tennis, Debate, Science Events And Topics, Politics, Baseball, Cricket, Reading, Computer Technology, Winter Sports.
What skills is Adi Reddy known for?
Adi Reddy has skills like Mathematics, Team Building, Chemical, Winter, Surgery, Epic Systems, Windows, Sales, Community, Iso, Partitions, Fish.
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