Adi Reddy Email & Phone Number

San Francisco, California, Us

- Spearhead Customer Success at Zippin, building a team to revolutionize checkout-free experiences with AI, Computer Vision, and sensors - leading to an 80% increase in revenue with a 15%-25% decrease in labor costs- Developed playbooks & scaled CS across diverse clients: food service (Aramark, Compass), professional sports teams (Cowboys, Broncos, Texans, Rockets), CPG/Retail & transportation (SSP, Brightline)- Built and owned renewals, driving proactive retention through identification, tracking, & contract optimization - achieving a 95% retention rate- Managed the relationship with enterprise organizations mentioned above, responsible for revenue and retention. - Avg between 10-20 enterprise clients for the book of businesso Established and managed relationships with C-suite, & mid-level executives along with end users

San Francisco, California, Us

As a Customer Success executive, I oversaw our partners' launch, onboarding, and strategy while also being responsible for the partner’s overall success.- Personally launched over 50 global locations of the fresh food robot, Sally, which involved internal and external cross-functional orchestration, from Product to Engineering, to Culinary, problem-solving, and project management of over 15+ success factors for each launch with a 96% retention rate for revenues, employing the “land and expand” methodology- Developed blueprint for launching robots faster, by more than 50%

San Francisco, California, Us

Mountain View, California, Us

- Work with hospital systems to implement and operate SymphonyRM’s applications to achieve success in impacting key healthcare operating metrics - TCV started at 250k TCV for small orgs to 3.5 million TCV for enterprise clients- Consult with SymphonyRM clients on strategic, organizational, and operational issues impacting their business processes, workflows, and operating performance - Identify, document, and manage client requirements and manage the implementation of these requirements by working closely with other SymphonyRM groups, including Engineering, Product Management, Data Analytics, and Network Operations - Analyze the results of client implementations, and lead continuous improvement processes - Establish and maintain long-term relations with mid, senior, and C level executives at client organizations - Grow revenues from client accounts by increasing usage, penetration of existing applications, securing incentive fees linked to the achievement of success metrics, and up-selling new applications/functionality - Maintain, negotiate, and close services contracts, service orders, and statements of work- Executed the four R’s, Revenue, Retention, Renewal, and Referral. Grew and maintained revenue, while ensuring renewals at a 95% retention rate, and receiving referrals to reach new customers around the US

Ann Arbor, Mi, Us

- IBM Manager’s Choice Award Recipient (x2)- IBM “Unite to Get It Done” Award Recognition - Generate and maintain revenue (while meeting all revenue goals) by ensuring renewals, provider adds, and solution expansion throughout contract (contracts start at 100k TCV – larger clients with 3 million TCV and up)- Identify and solved client issues for Fortune 500 healthcare organizations and large/midsize hospital organizations with Value Based Healthcare strategies - Ensure customer success for all users from the C suite to end user levels- Utilize IBM Watson’s cognitive abilities in alignment with Watson Health Population Health Management solutions to assist physicians and healthcare professionals manage thousands of patients with gaps in care - Delivered a minimum ROI of 3:1 by increasing patient attendance and care gap fills- Analyze patient population trends to conduct optimization projects for hospital systems to increase preventative care rates - Achieved a 40% increase in patient engagement through preventative and wellness programs- Work with Physicians and Care Managers daily to assure and maintain unparalleled care for patients, while strategizing to accurately and efficiently maintain the health of their population of patients

Palo Alto, California, Us

- Build relationships and work closely with Solution Strategist/Territory Account Managers/ Pre-Sales Engineering teams to create revenue streams and opportunities with businesses of all sizes- Conduct email, phone, webcasts, social media venues, and other lead generation using tools such as Salesforce.com, salesPRISM/Lattice, and Marketo - Utilize CA’s partner organization to generate pipeline for more opportunities - Understand and work in all aspects of the sales cycle including: prospecting, qualifying, presenting, and leading demonstrations

Palo Alto, California, Us

- In charge of regulating and routing marketing qualified leads throughout Inside Sales and Field Sales teams across North America, EMEA, APJ, and Latin America- Coordinated with Marketing/Sales Enablement to ensure lead quality and lead generation- Supported Platinum Accounts (Top 500 accounts at CA Technologies) for Security, Cloud Service Management, Project and Portfolio Management, and Mainframe business units. - Platinum Accounts included Fortune 100 banking, healthcare, insurance companies- Worked with Account Managers/Account Directors/Solution Strategists to find IT initiatives that revolving around identifying IT gaps

Dallas, Tx, Us

- Implemented Patient Portal system, and marketed to and engaged potential patients with an 85% success rate, thus raising patient roster and revenues up 30%- Consolidated 50+ patients' medical EHR data profiles per day that led to increased efficiency of hospital patient records by 40%- Accompany physician into the patient examination room in order to transcribe a history and physical exam, while accurately documenting the physician’s encounter with the patient and others present- List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician- Transcribe patient orders including laboratory tests, medications, vitals, medical history, surgical history- Assist in developing and maintaining systems to track patient follow up and compliance- Assist in obtaining EKGs and vitals for Pre-Operative clinical appointments- Attend to physicians’ patients at several medical facilities: Texas Health Presbyterian Hospital Dallas, North Central Surgery Center (The Carrell Clinic), Methodist Hospital for Surgery, Remington Medical Resort, and the DIMG Pre-Operative clinic- Utilize and be proficient with several different Electronic Health Record programs : Cerner PowerChart, EPIC, Vision, and Physician Software Solutions

Arlington, Texas, Us

- Clinical internship with clinical rotations in the Emergency Department- Shadowed Emergency Room physicians in triage and trauma centers - Spoke with patients and patient's families- Admitted patients in Emergency room/trauma centers- Handled lab samples of emergency room patients

Houston, Tx, Us

- Assisted research professor in Rice University Biochemistry laboratory and conducted several experiments and calculations contributing to research in gravitational biology and how Molecular signaling (Calcium Signaling) affects gravitaxis on Drosophila Melanogaster under tutelage of Dr. Kathleen Beckingham Ph.D.

Bachelor Of Science - Bs, Business Administration, Healthcare Management Honors

Bachelor Of Science - Bs, Biology/Biological Sciences Honors

Texas Academy Of Mathematics And Science