• Track lead managing a team of 10 people including On on-site France team.• Helping on Azure migration for other projects and working on Azure AD.• Administer, Maintain, and Manage Workspace One UEM environment hosted on a dedicated SaaS and managing more than 90K devices including Windows Desktops.• Weekly meetings with vendors including VMware TAM support and Samsung Enterprise support on Open tickets, known issues and other technological challenges related to MDM.• Bi-Weekly calls with VMware Support Management• Weekly calls with customers to fulfill new requirements, upgrade planning and work on new upcoming requirements and challenges.• Creating productivity report of team members.• Joining calls with internal HCL management including SDMs and PSDMs to provide daily updates and escalations management.• Taking training on Workspace One UEM for internal team members as well as other new HCL projects.• Joining escalations calls and helping team members on critical technical incidents.• Maintain the On premise environment such as ACC and SEG servers hosted on the Windows platform.• Working with the change management team for new implementation and changes to the production environment• Working with the problem manager once any major incident is resolved and providing RCA to the customer.• Taking interviews for the recruitment of candidates.• Migration of devices from SCCM to Workspace ONE UEM• Sound knowledge of WS1 ppkg enrollment, Freestyle orchestrator, product provisioning and Script deployment.• Troubleshooting on Windows patch management with Workspace One

• Troubleshooting on VMware Workspace One Enterprise Mobility Management product and providing support to Global Basic/Prod customer • Worked on NA, APAC, EMEA and ANZ region • Working knowledge on Mobile Device Management, Mobile Email Management, Android and Windows platform of Workspace ONE • MEM:- Configuring and Troubleshooting SEG classic and V2 • Troubleshooting on End to End email flow on Mobile devices enrolled in Workspace ONE • Configuring and Troubleshooting Email Notification Service • MDM:- Troubleshooting on device enrollment issues, profiles not getting landed on the device, device check-in issues • Working knowledge configuring Workspace ONE intelligence Custom reporting • Troubleshooting issues related to certificates, AWCM, console login issues • Android:- Troubleshooting enrollment issues related to Android for Work Managed and Work Profile • Troubleshooting Launcher issues and android for work profile issues • Windows:- Troubleshooting Windows 10 devices enrollment Hub based and workplace enrollment via Workspace ONE • Troubleshooting on Windows 10 devices not check-in in, DM enrollment failed issues • Apple and MAM:- Extensive knowledge of DEP enrollment with Workspace ONE, APNS, VPP Purchased Applications • Android for work app deployment, Windows SFD • VIDM: Basic working knowledge of vIDM, connector and WorkspaceONE Access.

• Maintained current knowledge of industry trends through continuous education opportunities such as conferences, workshops, webinars, or self-directed learning activities relevant to Windows administration roles responsibilities.• Performed regular health checks on Windows servers, identifying areas of improvement to maintain optimal system stability and uptime metrics consistently.• Implemented backup strategies for critical data protection against loss or corruption events, minimizing business impact during recovery efforts.• Migrated legacy systems to updated platforms, minimizing disruption to business operations and endusers.• Managing Citrix XenApp• Managing server load on Citrix XenApp• Creating new users in XenApp and publishing application through XenApp• Managing XenServer and Virtual Machines• Applying hotfixes on XenServer and XenApp

• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.• Proper documentation of the call in CRM.• Handling multiple issues and resolving in a given time frame.• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.• Explained technical information in clear terms to promote better understanding for non-technical users.

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.• Provisioned new software and hardware for use, following established security policies.• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.• Troubleshooting Desktop, Laptops and Printers.• Basic Network Troubleshooting.• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.