-Developed operational plans for compliance-based and KPI driven service offerings(24/7 production support, major incident management, problem management) for a project with 45+ members(cross functional and across geographies) and 7 supply chain applications.-Extensive experience in using Agile methodologies like Scrum-Led the offshore drive to create knowledge bases, known error databases and SOPs , leading to reduction of incident backlog and TAT-Managed the development of an intelligent incident assignment tool to reduce time between acknowledgment and WIP, positively impacting TAT.-Regularly involved in stakeholder review meetings to keep team goals aligned to client expectations-Involvement in talent acquisition

Involved in a project that gives round the clock support to a host of business critical applications under Supply Chain Operations of client. Led a highly experienced cross functional team involved in Tier III production application support across all geographies (AMR/APAC/EMEA). Responsibilities as a team lead included - -Interfacing with customers during requirements specifications-Working with Global Supply Managers ,planners and central procurement personnel to support critical commodities.-Regular management and status reporting.-Creating and enhancing the system’s pro-active alert system to avoid major issues before they impact global business.-Coordinating with various cross functional teams(SAP, Enterprise Data Warehouse, CTB, Demantra etc) to ensure data integrity across systems.-Maintaining highest standards across all levels of operations -development,QA,Change management, transitions and issue resolution.

Responsible for supporting crucial applications related to Supply Chain operations of client. Responsibilities included -Working on high priority incidents ,problems and tasks on a daily basis to ensure there is no business disruption-Ensuring validation of sensitive data for critical commodities across systems to help Global Supply Managers prepare procurement plans and get supplier commitment.-Creating detailed design on development, code reviews and support activities in line with requirements.-Proactively identifying risks and developing mitigation strategies by periodic execution of application health checks.

Worked for a project that required enhancing the client's incident management system . Responsibilities included analyzing large volumes of data (historical and current) to derive insights to help the client define KPIs on various factors like response/resolution time.-Trained and mentored junior developers and engineers-Worked with project managers, developers, quality assurance and customers to resolve technical issues.-Revised, modularized and updated old code bases-Created proofs of concept for new solutions.

Worked for various AIG clients as part of an Insurance project. My job encompassed both development and support of the company's flagship insurance product . Highly experienced in financial reconciliation for month end closures. Maintained high levels of development practices - proper documentation of technical design, test case documentation/execution,issue identification and resolution and writing code that is clean, modular and reusable where applicable.