Responsibilities:Operational Leadership and Strategy DevelopmentStrategic Alignment: Developing and executing operational strategies aligned with company goals, prioritizing, allocating resources, and guiding teams toward common objectives.Operational Efficiency: Continuous assessment and improvement of internal processes to optimize workflows and enhance productivity. Driving Innovation: Spearheading initiatives to adopt new technologies and methodologies to keep the company competitive in software development and digital services.Project and Process ManagementOverseeing Daily Operations: Managing and supervising daily activities to ensure timely, within-budget, and high-quality project delivery.Process Optimization: Streamlining operations by identifying areas of improvement, reducing redundancies, and enhancing project management and execution effectiveness.Collaboration and Coordination: Facilitating efficient collaboration between departments to meet client needs.International Recruitment and Talent ManagementGlobal Talent Acquisition: Overseeing recruitment of top-tier international talent and fostering professional development for team members.Talent Development: Creating a work environment that encourages continuous learning and addresses new challenges.Client Management and Relationship BuildingClient Onboarding and Support: Managing client relationships and ensuring personalized, high-quality service.Client Retention and Satisfaction: Prioritizing client satisfaction, gathering feedback, and delivering custom solutions for client success.Financial Oversight and BudgetingBudget Management: Overseeing operational budgets, monitoring expenditures, and finding cost-saving opportunities while maintaining service quality.Cost Control: Actively

Customer Relationship Management Head Responsibilities:• Develop the strategic business plan to achieve sales objectives providing updates on a periodic basis.• Maintain accurate records of sales, generate client acquisition plans and prospecting activities to analyze the sales prospects.• Develop and deploy quarterly and annual sales objectives, strategies, target plans, programs, policies, and performance metrics for the Country.• Manage sales budget and costs.• Monitor and analyze customer-related statistics on a daily basis to determine performance and potential growth.• Analyze the competition - strategies, partners, promotions, performance with reports from team, and personal research.• Maintain accurate records of all sales and prospecting activities including:1- Sales acquisition and accounts management performance report 2- Bonus calculation report3- Commission tracker4- Manage the team to ensure that work is properly allocated and completed in a timely and accurate manner.high level of quality5- Handle communication with the team, live meetings, email correspondence, reporting, etc.6- Assign and monitor the tasks to complete appropriate work assignments7- Produce metrics which provide visibility on the progress of work assignments and team performance

Operations Manager Responsibilities:• Achievement of monthly sales target.• Negotiation with clients and closing the deal.• Having good pipelines with the clients and reviewing with the sales manager.• Closely worked with the client at the time of deal closing.• Designed creative concepts for sales team to secure six-digit long-term business.• Leads created and prepared for sales and made reports on a monthly basis.• Made the amendments and all scope of work related to new projects and requirements.• Researched and prepared briefings on Marketing prospects.• Managed the team of sales and marketing.• Regularly handled all the meetings with key stakeholders of the new client and the business.• Guide and helped the new client with successful onboarding on the platform.• Handled a team of developers and designed the platform in a way that both company and client can be benefitted when a job or project gets completed.• Closely monitored all the loopholes and issues in the portal for the successful business and client experience.• Handled a team of digital marketers and assigned the necessary task to the team.• During the development only I have managed to successfully onboard the clients and also during the testing and trial period clients showed interest and the project got posted and successful payment was done.

Senior Project Manager Responsibilities:• Conduct business reviews with accounts and Identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share. Maintaining a continuous business relationship with clients.• Providing excellent service and support in order to build a strong relationship and resolve operational issues between clients/restaurants and the company.• Making sure that the menus of the clients are up to date at all times.• Order generation from existing accounts. Commission rate renegotiation through Building new commercial relationships by renewing the existing contacts by renegotiating the offer.• Managed the HR, Client and all the Project Operations as a head and a key decision-maker. • Maintained a healthy relationship with all the developers/clients/vendors and resource providers.• Managed a team of 10-15 people having all the marketing, technical and sales employee. • Managed the outsourced team too and managed everyday meetings for the successful delivery of the project.

Senior Business Development Executive Responsibilities:• Work with Client to obtain qualified job requirements and educate the client on the company’s service offerings and processes.• Source prospective clients through referrals, networking, social media, internet research, sales leads, and direct contact.• Schedule and conduct client meetings to introduce new clients to the value of Truelancer with an end goal of engaging them to utilize our professional freelance services.• Promote Client development and build relationships with prospective clients through their visits, presentations, and negotiations.• Handled a team with a wide variety of freelance service providers, companies, and also freelance job seekers.• Managed a healthy relationship with all the IT and Non-IT freelancers and also other managers and stakeholder of new clients through effective communication and supporting them 24/7.• Handled sales team and in the initials, days participated in offline and online business promotion through plans selling.• Managed to complete all the given deadlines and sales targets within a specified timeline.• Worked closely with the company’s stakeholders and participated in all kinds of business meetings and group discussions.

Digital Marketing Specialist Responsibilities:• Planning, developing, and implementing effective marketing communication campaigns.• Using the full marketing mix for the company’s marketing communications• Writing copy for all marketing collateral, including brochures, letters, emails, and websites.• Understanding the product and customer profile and writing thorough specs for each.• Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.• Assisting in the production of ongoing competitor analysis and reporting, with reference to pricing, presentation, and promotion.• Supporting the in-house marketing and design team by coordinating and collating content• Assisting with the production of artwork, sourcing images, print buying, and checking copy.

Team Lead Responsibilities:• Worked in direct selling and learned a lot about offline and online selling.• Worked as a Team Lead and managed to generate an effective increase in sales by 30%.• Planned, Drafted, and Prepared the sales pitching to the company stakeholders.• Managed the seminars and attended and organized them with a great passion.• Client Management