● Manage all interactions between worker and project owners to ensure effective communication and a clear understanding of project needs and expectations.● Assist in the process of wage disbursement and attendance management for workers to ensure timely and accurate payments.● Escalate arising issues to the relevant teams to obtain swift and appropriate solutions.● Ensure that all parties involved receive the necessary information to maintain the smooth progress of the project.● Contribute to various reporting tasks using Google Data Studio, providing valuable insights and data visualization.● Develop an e-knowledge base website for the Customer Experience division to enhance information accessibility and support.

● Analyze each damaged and lost package during the shipping process.● Determine the parties responsible for the damage and loss of packages.● Collaborate with related teams to resolve issues and ensure better shipping processes in the future.

● Handle customer chats across various social media platforms such as Instagram, Twitter, Email, and Facebook.● Deliver relevant information and solutions to customer inquiries and issues.● Escalate issues to the appropriate teams based on the type and complexity of the problems encountered.

● Processing employee data, including inputting and monitoring attendance using the Orange HR Application.● Creating employee correspondence such as warning letters, reference letters, and employment certificates.● Successfully implemented an online system for attendance and employee correspondence.

Manage administrative tasks and coordinate training sessions, including sending invitations, booking rooms, arranging accommodation, and ensuring the smooth execution of the training using the SAP HR application.

Serving customer transactions such as saving, making cash withdrawals, deposits and transfers