Kubernetes Clusters Management: Orchestrated and deployed microservices across both managed (AWS EKS, ECS) and self-hosted Kubernetes clusters using kubectl, enhancing control over deployments and scaling.CI/CD Pipeline Implementation: Built and maintained CI/CD pipelines to automate deployment and integration processes, streamlining microservices updates and ensuring rapid, reliable releases.Infrastructure as Code (IaC) with Terraform: Utilized Terraform (beginner level) for… Show more Kubernetes Clusters Management: Orchestrated and deployed microservices across both managed (AWS EKS, ECS) and self-hosted Kubernetes clusters using kubectl, enhancing control over deployments and scaling.CI/CD Pipeline Implementation: Built and maintained CI/CD pipelines to automate deployment and integration processes, streamlining microservices updates and ensuring rapid, reliable releases.Infrastructure as Code (IaC) with Terraform: Utilized Terraform (beginner level) for infrastructure provisioning and management, applying YAML configurations to automate resource deployment in AWS.AWS Cloud Infrastructure: Configured and supported cloud resources (EC2, S3, IAM) to create secure and scalable application environments within AWS.Containerization with Docker: Leveraged Docker to containerize applications, ensuring consistent environments from development to production for microservices.Linux Server Management: Monitored and optimized Linux environments for stability and efficiency, using Bash and system tools for effective troubleshooting.IT Support & Troubleshooting: Delivered IT support by swiftly addressing technical issues to ensure smooth, reliable cloud and on-premises services.Automation with Ansible: Applied Ansible for configuration management and automation, particularly in multi-instance setups, improving deployment consistency.Monitoring & Performance: Employed Prometheus and Grafana for system monitoring, capturing real-time metrics to proactively manage infrastructure health and application performance. Show less

As an IT Support Engineer with three years of dedicated experience, I specialize in managing both cloud and on-premises server environments, ensuring the seamless operation of critical systems and services. My role involves a blend of technical expertise, problem-solving skills, and a commitment to delivering exceptional support to end-users.Key Responsibilities:Cloud and On-Premises Server Management: Oversee the deployment, configuration, and maintenance of cloud-based solutions… Show more As an IT Support Engineer with three years of dedicated experience, I specialize in managing both cloud and on-premises server environments, ensuring the seamless operation of critical systems and services. My role involves a blend of technical expertise, problem-solving skills, and a commitment to delivering exceptional support to end-users.Key Responsibilities:Cloud and On-Premises Server Management: Oversee the deployment, configuration, and maintenance of cloud-based solutions and on-premises servers. This includes performance monitoring, capacity planning, and ensuring data integrity and security.Active Directory Administration: Manage and maintain Active Directory, including user account creation, group policies, and access control. Implement best practices for user authentication and security to safeguard sensitive information.Help Desk Operations: Lead help desk support initiatives, providing timely and effective resolution of technical issues for end-users. Utilize ticketing systems to track and prioritize support requests, ensuring high levels of customer satisfaction.Troubleshooting and Problem Resolution: Diagnose and resolve hardware, software, and network issues efficiently, applying critical thinking and technical knowledge to minimize downtime and enhance productivity.Documentation and Reporting: Maintain accurate documentation of IT processes, procedures, and technical issues. Generate reports to track system performance and user support metrics, identifying areas for improvement.Collaboration with Cross-Functional Teams: Work closely with other IT professionals and departments to implement new technologies and support organizational goals. Participate in project planning and execution, contributing technical insights and solutions. Show less

Provide comprehensive technical support and troubleshooting for hardware and software issues, ensuring optimal system performance and user satisfaction.Conduct regular maintenance and updates on IT systems, proactively addressing potential issues before they impact operations.Collaborate with cross-functional teams to implement new technologies and streamline processes for improved efficiency.