• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.• Follow up to ensure that appropriate actions were taken on customers’ requests.• Refer unresolved customer grievances or special requests to designated departments for further investigation• Oversee production planning and management activities within the organization• Develop production plan, timelines according to production specifications• Determine production requirements based on plant capacity and production specifications• Monitor production status and ensure timely delivery• Identify delays and accordingly adjust schedules to meet deadlines• Assist in production risk assessment and mitigation activities• Notify customers on any delays and outages• Provide excellent customer service and ensure customer satisfaction• Evaluate current production processes and recommend improvements• Assist in new product development and enhancements• Conduct daily meetings to keep track of production schedules• Ensure that finished products meet quality standards and customer specifications• Resolve production issues and escalate unresolved issues to management promptly

SEO professional with experience in Digital marketing, Search engine marketing, Social media marketing, Web designing, Online branding.

Search Engine Optimization (SEO) – Optimizing the website to secure better organic rankings. It includes:• On-Page Optimization: Meta Tags, Content optimization, Code optimization, Alt Tag optimization, Title Tag optimization and Hyperlinked Tag optimization, Creation of XML sitemap, Creation of robots.txt, Google analytics and Google webmaster account set up, Internal link optimization, Design Website Sitemap.• Off Page Optimization : Directory Submission, Article submission, Blogs Creation and Submission, Link building via forums, Link Exchange, Posting on all the Social Media networking Sites, Classified Ad Posting, Creating Sitemaps and submission in Google Webmaster Central Tool, Press release submissions, Blog marketing, Reciprocal link building• Website analysis: Includes architecture analysis, Competitive analysis, Crawl ability and indexing assessment, Usability assessment, Browser compatibility analysis, Submission to search engines, Monitoring website uptime, website functionality• Keyword Research: Researching the best keywords using tool as Word Tracker, Keyword Discovery, Google Adwords Keyword Tool (sktool) etc., with less competition and high search volume for high Search Ranking of website.• Keyword Analysis: Search current keywords trend, Google Analytics for better results, from where visitors are coming to our site and why they are going back (bounce rate) and how we can stay them at our site.• Web Analytics: Generating reports for Traffic Analysis using Google Analytics, Bing Analytics, Yahoo Analytics.Social Media Marketing (SMM) – To run social media campaigns that goes viral in nature and bring in high amount of quality traffic to the website. Also, it helps to build the PR of the company online. Competencies:• Excellent analytical and spreadsheet/PowerPoint skills• Internet Marketing Strategy.• Google SEO, Yahoo SEO, Bing SEO.• Content Management System

As Customer Service Executive I -• Assisting the Manager of Customer Services in global management of Service maintenance.• Keeping CRM updated of his communication with Customers.• Keep Teresa and the group informed of various customer types and categories, based on their satisfaction level and size.• Regular discussion and negations with Customers in the opportunity list to ensure timely payment of ASM• Generating e-mailers, newsletters, brochures and other promotional materials for selling the Services of the company• Send the ASM proposal to customer.• Assisting Customer in identification of the best payment method.• Updating the group on receipt of payments.• Regular audit of customer payment history.• Creating and maintaining the opportunity list.• Generate alert and calculation sheet of customer for the development of the proposal.• Updating CRM for payments received; modifications in opportunity list. Alerting the Contracts Group for renewing third party products, if applicable.• Weekly reporting on opportunity and collection list to the department.• Aiding the department in terms of information and resources from other departments.