• Supervised the pre-hub, hub, outbound and inbound operations and achieved an average targeted service level of 98.2% across all distribution center operations using the Transportation Management System• Analysed TMS data to forecast empty trailers with an avg. accuracy of 97.35% as part of daily capacity planning• Conducted root cause analysis (RCA) into OS&D notations, implemented an SOP and reduced LTC charges by 32%• Designed delivery routes using EDEN (network planning tool)… Show more • Supervised the pre-hub, hub, outbound and inbound operations and achieved an average targeted service level of 98.2% across all distribution center operations using the Transportation Management System• Analysed TMS data to forecast empty trailers with an avg. accuracy of 97.35% as part of daily capacity planning• Conducted root cause analysis (RCA) into OS&D notations, implemented an SOP and reduced LTC charges by 32%• Designed delivery routes using EDEN (network planning tool) for last-mile delivery and achieved a returns rate of 1.5%• Spearheaded the daily dock layout planning process and reduced transportation waste by 38%, boosted BPH by 23%• Developed strategies to tackle traps, baying-up, “freight swinging” and achieved a freight rehandling reduction of 27%• Provided excellent customer service while responding to calls on setting pickup/delivery appointments, refused shipments, late deliveries, rescheduled shipments and re-deliveries• Dispatched city drivers for delivery and pickup of freight as per pre-existing route and tractor preferences Show less

• Leading a team of 10 to plan, organize and execute events in JSOM that promote member/attendee personal and professional growth, and contribute to mitigating the gap between supply chain courses and real-world supply chains.

Concurrently the Teaching Assistant for 2 graduate-level courses:1) OPRE 6302.MBC - Operations Management (MBA course, under Prof. Dorothee Honhon)2) OPRE 6325 - Healthcare operations management (MS course, under Prof. Guihua Wang)Combined class strength of 100 + students.