● Provided daily support to end users in the inbound department as an advanced system user, achieving a 95% issue resolution rate.● Conducted system clean-up and regular routines, improving system efficiency.● Assisted end users with system-related issues, troubleshooting through Manager Dashboard and SAP EWM to minimize downtime.● Cleared and created physical inventory records, ensuring accurate inventory flow, and reducing discrepancies.● Offered feedback to System Specialist, contributing to a improvement in system functionality.● Performed basic troubleshooting and created reports for system-related issues to support continuous improvement.● Ensured adherence to system-related best practices and IT procedures.● Monitored flow systems to ensure operational continuity, maintaining uptime.● Trained end users and team leaders on new functionalities, leading to a 30% increase in user adoption of new features.● Expertly managed warehouse RTP bots to optimize the sorting and distribution process.● Troubleshoot and resolve bots errors within the GTP field, ensuring minimal downtime.● Maintained operational flow, preventing bottlenecks and facilitating smooth warehouse activities.● Addressed bot crashes swiftly, reducing system errors and enhancing productivity.● Utilized the GreyOrange Tower System for efficient rack location tracking, improving order accuracy.● Achieved a significant reduction in overall bot errors from 10% to 2.5%, boosting pickers’ UPH (Units Per Hour).● Hands-on experience in using observation tool Grafana to monitor SME-Alert time to reduce it to less than <1.5% error rate time.● Used to GreyMatter Manager Dashboard by GreyOrange to look into inventory of warehouse and location of SKU.● Done Audits for the items found on the GPT field using Manager Dashboard and Warehouse SAP Inventory System.