Aditya Popuri Email & Phone Number

Etobicoke, Ontario, Canada

• Respond to trouble reports on network problems by performing efficient problem analysis, rapid troubleshooting and diagnosis, and prompt repair of equipment. • Track and participate in incident reports, and complete trouble tickets using in-depth knowledge of key quality service indicators on the microwave, transmission equipment, optical fiber, and TCP/IP. • Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications. • Maintain Incident… Show more • Respond to trouble reports on network problems by performing efficient problem analysis, rapid troubleshooting and diagnosis, and prompt repair of equipment. • Track and participate in incident reports, and complete trouble tickets using in-depth knowledge of key quality service indicators on the microwave, transmission equipment, optical fiber, and TCP/IP. • Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications. • Maintain Incident Management Tickets (IMTs), update Deficiency Tickets (DT), log accurate online Show less

Windsor, Ontario, Canada

•Helping customers and providing technical support to resolve the issues they might have with networks and devices.•Handling the tickets based on priority to help customers.•Diagnose, troubleshoot, and resolve basic to advanced technical concerns and document notes, reports and logs•Meet Client contractual goals and metrics with regards to providing customer excellent service

Windsor, Ontario, Canada

Windsor, Ontario, Canada

•Attend frequent meetings with the Senior Operating Group of St. Clair college to resolve students concerns as their representative at St. Clair Board of Governors.•Acting as a liaison Between the college administration and students.•Sit on a few committees such as Grade apple, Sexual Violence Prevention.•Discuss my monthly progress with the board of directors and find solutions for the unsolved problems.•Organizing monthly events to ensure student life experience of students… Show more •Attend frequent meetings with the Senior Operating Group of St. Clair college to resolve students concerns as their representative at St. Clair Board of Governors.•Acting as a liaison Between the college administration and students.•Sit on a few committees such as Grade apple, Sexual Violence Prevention.•Discuss my monthly progress with the board of directors and find solutions for the unsolved problems.•Organizing monthly events to ensure student life experience of students during their studies at St. Clair College. Show less

Windsor, Ontario, Canada

Windsor, Ontario, Canada

Ontario College Diploma, Computer Systems Networking Technician, 3.67

Intermediate, Mpc, 8.7