Aditya Raj Email & Phone Number

New Delhi, Dl, In

Gurugram, Haryana, India

• Collaborated with clients and candidates to provide exceptional support throughout the recruitment process.• Assisted with inquiries, resolved issues, and ensured a positive experience for all stakeholders.• Maintained accurate records, tracked progress, and communicated effectively with internal teams.• Contributed to process improvements and streamlined workflows to enhance overall efficiency.Roles and Responsibilities:1. Client Interaction:• Communicate with clients professionally via email, phone, or chat.• Address inquiries related to issues, work status, and meeting schedules.• Provide timely and accurate information to clients, ensuring a positive experience.2. Candidate Support:• Assist candidates throughout the assessment process.• Guide candidates on technical issues and non-technical issues.• Coordinate via mail/chat/call, provide updates and follow up on issues and feedbacks.3. Issue Resolution:• Handle client and candidate concerns promptly and effectively.• Troubleshoot technical issues related to the application portal or communication channels.• Collaborate with relevant teams to resolve escalated problems.4. Data Management:• Maintain accurate records of client interactions and candidate details.• Update candidate results, track progress, and ensure data integrity.• Generate reports for management and analyze trends.5. Process Improvement:• Identify areas for process enhancement within the support function.• Propose solutions to streamline workflows and enhance efficiency.• Implement best practices to improve overall service quality.6. Team Collaboration:• Work closely with technical teams, account team, and other stakeholders.• Share feedback, insights, and suggestions to enhance client and candidate experience.• Participate in team meetings and contribute to team goals.

Graduation

Intermediate

Matriculation