Aditya Raj Shukla Email and Phone Number
Experienced professional with a diverse background in content writing, procurement, customer success, and consulting. From boosting traffic through SEO-driven content and covering major sports events to optimizing procurement processes and managing client accounts, I’ve consistently delivered results. Currently, as a Senior Consultant in Customer Support, I mentor teams, troubleshoot complex issues, and drive customer satisfaction with a 94% improvement in support metrics. Passionate about solving problems, enhancing operational efficiency, and delivering exceptional customer experiences.
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Senior Consultant - Customer Support24-7 IntouchBengaluru, Ka, In
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Senior Consultant - Customer Support24-7 Intouch Oct 2023 - PresentBengaluru, Karnataka, India- Mentorship & Training: Mentored junior consultants anddeveloped training materials, enhancing team efficiency andproject contributions.- Problem Solving & Collaboration: Troubleshot complex issues,collaborated with internal teams to create customized solutions,and streamlined processes to improve service delivery.- Customer Satisfaction Improvement: Analyzed customerfeedback to identify trends, resulting in a 94% increase insatisfaction scores through effective support and proactiveenhancements. -
Key Account ManagerPagarbook Mar 2023 - Sep 2023Bengaluru, Karnataka, IndiaCurrently responsible for managing key accounts in the organization by being the first point of contact for any service/product-related query.• Experienced with workday/SAP software mainly in the domain of Attendance and payroll systems.• Managing over 150+ client accounts for Pagar book software, with less than 10% escalations and 90% fulfilment of SLA• Data management for analytics purposes majorly focusing on client pipeline/client retention segment of customer success. -
Procurement & Operational ManagerDesign Arc Interiors Jan 2021 - Feb 2023Bengaluru, Karnataka, IndiaI’m a procurement manager with over 2 years of experience in the field. With a strong background in sourcing, negotiating, and managing contracts for a variety of goods and services. But what sets me apart from other procurement managers is my experience in content writing and excellent communication skills. -
Content WriterFreelance (Self Employed) May 2019 - Jan 2021Kolkata, West Bengal, IndiaAssisting International University students in their academic curriculum, helping them complete their subject matter queries, and helping them understand the concepts of assignments on different subjects. I've worked with over a hundred students on topics like Managerial Skills, Case Studies, Human Resource Management, etc. Working as a Portrait Artist since 2020.
Aditya Raj Shukla Education Details
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Binod Bihari Mahto Koyalanchal University, DhanbadEnglish Language And Literature/Letters -
Sgd Modern SchoolScience
Frequently Asked Questions about Aditya Raj Shukla
What company does Aditya Raj Shukla work for?
Aditya Raj Shukla works for 24-7 Intouch
What is Aditya Raj Shukla's role at the current company?
Aditya Raj Shukla's current role is Senior Consultant - Customer Support.
What schools did Aditya Raj Shukla attend?
Aditya Raj Shukla attended Binod Bihari Mahto Koyalanchal University, Dhanbad, Sgd Modern School.
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Aditya raj Shukla
Passionate About Using Technology For Good | Ethical Hacker | Blogger | Reader | Engineer | Training And Placement Coordinator In Mits GwaliorGwalior -
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Aditya Raj Shukla
Delhi, India
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