Aditya Setia Basuki, S.H., C.Msp, C.Nsp Email and Phone Number

Be a Legal Consultant of company and partners under. giving some advice and handling disputes between customer and partners.

1. Following up new business opportunities and setting up meetings2. Communicating new product developments to prospective clients 3. Overseeing the development of marketing literature 4. Writing reports

1. Provide helpdesk support and resolve problems to the end user’ssatisfaction2. Monitor and respond quickly and effectively to requests receivedthrough the IT helpdesk3. Monitor Service Desk for tickets assigned to the queue andprocess first in first out based on priority4. Modify configurations, utilities, software default settings, etc. forthe local workstation5. Utilize and maintain the helpdesk tracking software6. Document internal procedures7. Assist with on boarding of new users8. Ensure each workstation has a computer, monitor, keyboard,mouse, hard drive, and any additional specialized equipment9. Install, test and configure new workstations, peripheralequipment and software10. Maintain inventory of all equipment, software and softwarelicenses11. Report issues to the Service Desk for escalation12. Manage PC setup and deployment for new employees usingstandard hardware, images and software13. Assign users and computers to proper groups in Active Directory14. Perform timely workstation hardware and software upgrades asrequired.15. Installing IP Phone, Access Point, CCTV etc.16. Management bandwith, client, and other request related Interneton user by mikrotik (winbox or CLI).17. Install server on rack server.18. Make a reporting of each issue from customer.

1. Monitoring and inspection USAU, BAM, i2000 (alarm), Ocean Store (for HDD alarm), Icheck, ISM Inspection and etc2. Identify and analyze Issue :- SCP and SCPR machine problems (space disk, CPU, RAM, etc)- SDP machine problems (space disk, CPU, RAM, etc)- BAM issue problems (space disk, CPU, RAM, etc)- MKIOS problems (loss data, miss data, failed transaction, etc)- Billing or charging Electronic Voucher Card problems3. Make report MKIOS Daily Performance (include revenue, success rate, success transaction and failed transaction also).4. Make report MKIOS weekly (include database HDD, Memory usage, CPU Usage in each NG/site5. Make routine report per 2 hours (include CAPS and SCF average in 2 hours later, condition in each NG/site)6. Handle Issue related in request from Customer (Telkomsel)7. Develop application and software8. Make a replication network for DR (Disaster recovery) for all site9. Deploy any request application or software as request byCustomer10. Patching / upgrading kernel and any service in server.11. Analysis issue on server12. Coordination with RnD (Resource and Development) aboutmassive issue13. Inform and explain the rectification, result and cause root tocustomer

1. Handling Issue related with Networking problem from customer service and regional techniciana. Handling issue from Foccus Aplication for all indosat coverage area for GSMb. Identify and analyze Issue : - Check Network Alarm List (Nettis, HLR Ericsson, OSS Ericsson for Core and BSS operation (2G/3G), HLR Huawei, Quality operation system (TEMS Investigations, Map Info)- Check Costumer status at Network database (HLR/VLR/IN/SMSC)- Analyze routing call process c. Tracking & Reporting Issue.d. Respons to Customer Care about complaint handling status and announce closed complaint to be inform to customere. Closing ticket and evaluating costumer complaint2. Contact Point For Network Problema. Contact Center media for inquiry related with Networking problemb. Inform to Costumer Care about Networking problem c. Maintain and Monitoring support request problem from internal Indosat technical (All problem Regarding Technical System and Network Quality) d. Coordination with other teamwork to discuss the issue about Technology and performance of probleme. For emergency case, escalate problem to related technical team3. FM Operation Reporta. Make summary top 3 complaint , Daily and Weekly Report.4. Drive test a. Frequency Scanningb. Initial Tuningc. Performing RF network drive test using TEMS investigation 8.1.3 for 2G Site Audit to ensure the Antenna Orientation, Height, and Tilting (Mechanic / electric).d. Analyze dropped call, blocked call and handover failure compare result between before and after Tilting and site audit, analyze overshoot and checking cross feeder New Site Test by checking every sector of site such as test call, handover and coverage and also checking cross feeder antenna.e. Make Report Run Tuning

1. Planning & Design configuration network service area Fiber Optic cable Transmision2. Maintenance network for Network Fiber Optic3. Design Core to core Fiber Optic4. Preventive Network service5. Collection data core fiber optic6. Installtion modulator TV cable7. Maintenance and preventive backbone network8. Drawing flow core of Fiber Optic network in Jabodetabek9. Data collection link inter-router10. Splashing core of Fiber Optic

1. Installation Projector LCD2. Installation Operating System for Notebook and PC3. Installation Office Equipment4. Maintenance the office Equipment5. Product sale