Services Manager
Current• Responsible for the supervision and development of direct reports. • Directly accountable for the hiring and onboarding process in their departments; including identifying and organizing hiring needs and involvement in interviewing, selecting and checking references. • Takes ownership to ensure Performance Development Reviews (PDR’s) are delivered in a timely manner and action plans are in place; follows up on development of associates.• Maximizes department sales opportunities by implementing and reinforcing the inspired selling programs. • Responsible for the execution of national standards in the services departments.• Participates in payroll administration and maintains employee files. • Leads, promotes and coaches selling and cultivates an inspired selling culture with associates. • In partnership with the General Manager, develops internal associate succession plan to support business growth. • Takes a lead role in managing loss prevention in the store and execution of prevention strategies. • Identifies and communicates suggestions for improvements in all areas of business. • Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures in order to reduce shrink. • Manages all privacy policies and processes in the store to ensure compliance. • Oversees the front office and cash management processes and ensures relevant policies and procedures are followed.• Accountable for performance management of direct reports including documentation.• Follows proper store opening and closing procedures, including alarm checks and security walks. • Proactively models and ensures team's understanding of and adherence to all privacy policies and procedures. • Supports an environment of risk taking and innovation to drive sales. • Actively engages in the business planning process to achieve business results.
