Aditya Chintalapati Email & Phone Number

Bengaluru, Karnataka, India

Pixxel provides Satellite images as well as software applications, and analytics. Pixxel has a set of Hyperspectral satellite constellations that take pictures of Earth.• Manage the Customer Success team at Pixxel, effectively managing employees across different time zones and continents to ensure cohesive and efficient operations.• Built world-class support by providing 24/7 global support through Phone, Email, WhatsApp, and AI Chatbot support (Link below).• Established a comprehensive Help Center with self-help resources, encouraging customers to find solutions independently and reducing the demand on support services.• Generated additional revenue through strategic upselling, cross-selling, and offering premium support services, making the team self-sustaining.• Designed and implemented a comprehensive post-sale process for both our business lines, Aurora Platform, and Satellite Imagery, ensuring seamless customer onboarding, support, and ongoing engagement to drive satisfaction and retention.• Optimized internal and external workflows, fostering seamless collaboration across Sales, Engineering, Product, Finance, and Legal departments to enhance overall operational efficiency.• Collaborated closely with the Sales team to effectively close deals and seamlessly transition account management responsibilities.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Planet Labs provides Satellite images as well as software applications, and analytics. Planet has a set of satellite constellations that take imagery of Earth daily.• Supporting Customers, Partners, and the Internal Team: Provide comprehensive support to customers and partners while assisting internal teams with their needs.• Creating Technical Content and Articles: Develop detailed technical documentation, guides, and articles to enhance customer understanding and product usage.• Improving Product Experience: Continuously gather feedback and implement changes to enhance the overall product experience for users.• Collaborating with Internal Teams: Work closely with sales, engineering, and product teams to ensure seamless coordination and delivery of customer solutions.

Bengaluru, Karnataka, India

Hubbler provides workflow-based applications tailored for businesses, both Mobile and Web-based applications.• Client Consultation: Engaged with clients to understand their business needs and processes, providing tailored solutions using Hubler’s no-code platform.• Solution Design: Developed customized applications to automate unique business workflows, leveraging Hubler’s drag-and-drop interface and pre-built templates.• Technical Demonstrations: Conducted detailed product demonstrations, showcasing the capabilities and benefits of Hubler’s platform to potential clients.• Integration Management: Facilitated seamless integration of Hubler’s applications with existing software and databases, using predefined API keys or custom connectors.• Project Management: Oversaw the entire project lifecycle from initial consultation to implementation and support, ensuring timely delivery and client satisfaction.• Customer Onboarding: Guided new clients through the onboarding process, providing comprehensive training and support to ensure the successful adoption of the platform.• Feedback Collection: Gathered and analyzed client feedback to continuously improve product features and functionalities.• Cross-functional Collaboration: Worked closely with the sales, marketing, and development teams to align strategies and enhance product offerings.

Bengaluru Area, India

Sunday offers the finest mattresses in India, specializing in premium Latex materials. As a primarily online company, complemented by select experience stores for the in-person shopping experience.• Lead Generation and Qualification: Proactively identified and generated new sales leads through various channels, including online research, social media, and inbound inquiries. Qualified leads to assess their potential and prioritize them for follow-up.• Customer Engagement: Built and maintained strong relationships with potential and existing customers by understanding their needs, answering inquiries, providing product information, and addressing any concerns.• Sales Pipeline Management: Managed and maintained a robust sales pipeline using CRM software. I tracked the progress of leads and opportunities, ensuring timely follow-up and accurate forecasting.• Closing Enterprise Sales: Negotiated and closed sales deals with Enterprise customers, ensuring that all terms and conditions were understood and agreed upon. Consistently met or exceeded sales targets and quotas.• Customer Feedback and Support: Gathered customer feedback to improve products and services. Provided ongoing support to ensure customer satisfaction and addressed any post-sale issues.

Master'S Degree, Engineering/Industrial Management, 3.5/4

Master'S Degree, Computer Science

Bachelor'S Degree, Information Technology