As a Customer Relations Manager with a background in Computer Science Engineering, I bring a unique perspective to my role, leveraging my technical skills to develop innovative solutions that enhance the customer experience. In addition to building and maintaining strong customer relationships, I am responsible for driving sales and business development initiatives for our AI and deep tech solutions. From analyzing customer data to identify trends and insights, to designing personalized communication strategies that foster engagement and loyalty, I am committed to delivering measurable results and driving business success. With a deep understanding of AI and deep tech solutions, I work closely with customers to understand their needs and design customized solutions that deliver value and drive growth. Whether working with existing customers or reaching out to new ones, I am dedicated to providing exceptional service and building long-term partnerships that drive business success. With a passion for using technology to enhance customer satisfaction, I strive to build strong relationships that lead to long-term retention and growth. Whether it's optimizing operations, improving efficiency, or enhancing the overall customer experience, I am committed to delivering innovative solutions that drive business success.

As a Technical Sales Lead with expertise in selling AI solutions, I am responsible for driving business growth through a combination of technical expertise and sales acumen. With a strong background in both technology and sales, I leverage my skills to identify customer needs and develop AI-powered solutions that deliver measurable results. From conducting technical demonstrations to building relationships with key stakeholders, I am dedicated to providing exceptional service and building long-term partnerships that drive business success. With a focus on understanding customer pain points and designing customized solutions that address those needs, I am able to effectively communicate the value of our AI products and services and drive revenue growth. Whether working with existing customers or reaching out to new ones, I am committed to delivering exceptional service and ensuring that every interaction is a positive one. With a passion for driving business growth through technical expertise and sales acumen, I am dedicated to contributing to the success of the company and delivering cutting-edge AI solutions that drive innovation and competitive advantage.

This role involved working with DAS (Distributed Acoustic Sensing) technology, coordinating global level business using internal software systems, addressing contractual problems and queries for existing installations and upcoming projects, translating business actions into technical requirements for smooth project handover, communicating technical product functionalities to business teams and customers, reviewing leads, opportunities, and offers in CRM to help prioritize work packages, creating high quality reports, videos, and presentations using material from system installations, and assisting the Sales/BD team with business and pricing models and external communication with global subsidiary teams.

In this role at Frauscher Tracking Solutions (FTS), I was working with DAS (Distributed Acoustic Sensing) technology and coordinating global level business using internal software systems. You'll be responsible for addressing contractual issues and queries for global subsidiaries regarding existing installations and upcoming projects, and will help translate business actions into technical requirements for smooth project handovers. You'll also be communicating technical product info to business teams and customers, reviewing leads and opportunities in CRM to assist the Global Business Development team, and creating high quality reports, videos, and presentations using material from system installations. Occasionally, you'll also help out with business and pricing models and external communication with global subsidiary teams for the Sales/BD team.

Worked on the following:• FTS Display Unit (FDU):The application is used to monitor train movements and display alarms (such as digging, rock fall, and rail defect etc.). It displays a schematic track layout of a section monitored by an DAS sensor system. It updates the screen with train movements and alarms based on the dynamic XML telegrams, which are received from its Application Unit.• Frauscher Track Editor (FTE) (WPF C#):FTE is a track layout configuration tool, which is used to draw and configure track layouts for an FDU installation. FTE uses a predefined symbols directory and its configuration file as input. It allows the user to use the predefined symbols to draw tracks, points, buildings, level crossings, stations, platforms, and another track related railway infrastructure. If the predefined symbols are not sufficient, the symbol library can be extended in the FTE.• Axle Counter Interface Circuit Automation (VB.Net):A software tool to generate axle counter interface circuits from the board rack configuration excel workbook. It generates various interface circuitdrawings based on the user input, configuration file, AutoCAD library and the drawing template.• Central Diagnostic Monitoring (CDM):An online application that would help the signalling staff to localize the faults that were occurred in the axle counter system or its subsystems by analysing the logs recorded by the Diagnostic system. It is a simple, powerful application that can connect to 15 stations covering 60Km over the TCP/IP network.

Android Development - Multiple Shipment Tracking.This project, Android Application Development on Multiple Shipment Tracking, aims to develop such an application which will act as a medium for the user, to track packages shipped by DTDC, BlueDart, FedEx, India Speed Post (Domestic), etc. The Application aims at establishing a connection with the courier companies server using Web API’s and then sending and receiving details in the JSON format. The results are then extracted from the receiving JSON message and displayed in the user application. Thus suitably named the app as ‘Track It’.