Adjei Mavis Email & Phone Number

Ghana

• Monitor and maintain computer systems and networks. • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required.• Install and configure computer hardware, CCTV, operating systems and applications.• Support the roll-out of new application.• Rapidly establish a good working relationship with customers and other professionals, such as Sub-Contractors, ISP on the Kumasi International Airport Project.• Test and evaluate new technology.• Set up new users' accounts and profiles and deal with password issues.

Kumasi, Ashanti, Ghana

❖Installed, maintained, upgraded and patched storage systems. ❖Provided high availability features including internet and network technologies.❖Created and implemented storage system configuration designs.❖Oversaw purchases of network equipment and software.❖Utilized management tools, including computers and software. ❖Maintained licensing contracts with vendors.

Ghana

❖Analyzed departmental documents for appropriate distribution and filing.❖Assisted numerous customers in an average of 5 minutes by answering questions, responding to inquiries and handling telephone requests.❖Entered details such as payments, account information and call logs into the Tally system.❖Arranged accommodations and travel plans for visitors and presented updated itineraries.❖Verified data integrity and accuracy.❖Answered average of thousands calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.❖Developed a new process for employee evaluation which resulted in marked performance improvements.❖Researched and updated all required materials needed for firm and partners.❖Supported Chief Operating Officer with daily operational functions.Assisted various business groups with document organization and dissemination during acquisitions.

Part Time Job

Certificate, Information Security And Ethical Hacking

Professional Diploma, System Engineering