Managing various accounts within the minibus department and managing their products from point of order through the manufacturing processes and compulsory tests, liaising with customers on their needs and wants, to arranging delivery.

A residential care home facility providing specialist care to individuals with learning difficulties.• To ensure the day-to-day upkeep of the residential accommodation.• To Support individuals in their daily tasks and helping them access the community.• Assess individual capabilities and make risk assessments.• Liaise with management and work as part of a team, to pass on vital information and to make changes and decisions to improve individuals quality of life.• To keep accurate and unto date records of activities, incidents and other paperwork.• To liaise with external organisations and customers to maintain good relations and work together in order to improve quality of care.• Take on extra work and responsibilities as and when required. • I have implemented various strategies and communication techniques to help improve the quality of care service users get from all members of staff, and have written professional documents and protocols to aid in this. My work has been complimented by different outside agencies and the families of this involved for its professionalism and innovation.• I have created PowerPoint presentations for company events involving external customers to show them how the service users are progressing throughout the year.• I have also gone above and beyond the call of duty for the care of the individuals at the home, committing extra hours of work at very short notice, and providing care for individuals away from home. The family and my managers have commended me for this.

A 3rd party organisation, contracted to provide the service of generating leads and raising funds for various charitable organisations.• To research and gain knowledge on various charities.• To engage with various customers and using good interpersonal skills in order to find common ground with those individuals and appeal to their emotive sides.• Not everyone greats cold callers well, there for, a good level of conflict management is needed to break down initial barriers put up through the customers.• Communicating with the team to ensure that an area is properly canvassed.• Leading a team and ensuring the team is motivated.• Ensuring that my team was sufficiently trained and giving them extra training when needed.• Within 1 week, working as a charity fundraiser, I was promoted to team leader. This was one of the quickest promotions made within the organisation and was due to my ability to learn quickly and provide good results for all the charities I represented.