- Direct onsite telehealth software interfacing to communicate remotely with offsite doctor.- Coordinate comprehensive electronic transmission between pretest and exam lane.- Participate and guide doctor and staff on all telehealth functions to enhance patient experience.

- Directed Branch Managers in business acumen creating operational excellence for process optimization.- Utilize key regional reports for analytical analysis to achieve KPI's and elevate performance.- Coach and develop internal candidates for bench strength to promote internal career growth.- Project coordinator creating 80 Best Practice for all operational and production positions.- Facilitate group meetings to outline organizational vision for future growth and business objectives.

- Project Coordinator decreasing annual overtime by 1.2 million dollars via six sigma and performance management.Trained and mentored 2-4 supervisors on production skill sets increasing productivity by 75%.- Over-see the daily production of 5000 pair of eye wear to 152 VA Medical locations.- Coach and co-developed 90+ frontline associates to scale productivity and increase ROI.- Utilized analytical and technical skills to reduce turn time (production speed efficiency) by 50%.

- Mentored and coached departmental supervisors for Customer Service and Office.- Facilitate onsite meetings with outside vendors to enhance skills and knowledge for customer service.- Trained customer service department by utilizing audio recordings to enhance customer experience.- Partnered with Sales Reps and Account Managers to ensure product information was current in offices.- Visit with doctor(s) and staff to identify training needs and advise on operational enhancements.

Managed 34 locations in the US across 3 states. Ensured proper staffing and adherence to all manufacturing, equipment and safety policies meeting all OSHA standards. Career span of 20+ years in leadership positions from Store Manager, Regional Manager, Call Center Manager and Advisor.- Supported 60 million dollars in regional sales with P&L responsibilities resulting in 25% profit.- Travel to 34 locations supervising Store Managers directly and 400 associates indirectly.- Managed technical Call Center fielding 500 calls per day to 850+ remote locations 24/7. - Developed remote technical support processes allowing technicians to work remotely.- Oversee all aspects of Human Resources from new hire orientations to position completion.- Defined objectives, set budgets, P&L responsibilities, and annual operational goals - KPI's.