April L. Email & Phone Number

Atlanta, Ga, Us

San Francisco, California, Us

• Manages a team of distributed backend and site reliability engineers of all levels to provide a scalable, secure, stable and reliable platform for Terraform Cloud to run on• Leads an Engineering Manager that leads the developer productivity team, providing engineers with stable platforms and tools they need to be successful in writing, testing and deploying their code• Through proactive monitoring, systems thinking, and collaboration with application teams, we are able to identify issues and trends that drive optimizations and automations• Oversees all aspects of direct report overall performance, including recruiting a diverse team, coaching, mentoring, reviews, and driving alignment on objectives

San Francisco, Ca, Us

• Led two teams of globally distributed, highly-seasoned SRE’s, providing scalable, secure, compliant, stable, and reliable platforms (on-premise and cloud) for developers to build on• Collaborated with key technology and product leaders across the organization to set technical strategy and evaluate technology-related priorities; including technical debt identification and resolution initiatives• Reviewed and analyzed customer feedback and data from our monitoring system to identify trends that drove conversations on technology improvements, process optimizations, and automations• Managed all aspects of direct report overall performance, including coaching, mentoring, recruiting, reviews, and setting aligned objectives

Atlanta, Ga, Us

• Led a team of highly-skilled engineers, from tech industry newcomers to seasoned veterans• Worked directly with my team to prioritize our system of work; resulting in the team being able to witness their own impact in making changes for the better• Guided career development for my team, ensuring they received the training,experience, recognition, and rest they need to be their best• Reviewed and analyzed customer feedback and data from our monitoringsystem to identify trends that drove conversations on technology improvements, process optimizations, and automations, as well as informed career development opportunities for our engineers

Atlanta, Georgia, Us

Provided leadership and business focus to the Service Desk team and was responsible for the day to day management of the production IT Systems. Life-cycle ownership of IT Operations services ensuring high quality, secure, stable delivery while optimizing efficiency and cost. Built relationships with all stakeholders associated with IT such as C-suite, Business Leadership, Finance, HR, etc.•Managed services critical to all user’s IT systems; such as: Active Directory, Exchange, VMWare, Network Security, Routing and Switching, Print Server.•Worked in a consultative manner with department heads as an advisor of technologies to help improve their efficiency and effectiveness.•Authored and maintained appropriate policies, procedures, and documentation for Technical Operations.•Lead infrastructure improvement projects such as Centrify for Mac, Cisco Meraki network infrastructure upgrades, VOIP phone system replacement, Exchange Server upgrade and migration.• Planned and scheduled equipment life-cycle refreshes such as servers and end user workstations (PC and mac).

Tampa, Fl, Us

Built and guided team of company employees emphasizing collaboration, continuous improvement, and customer focus. Worked within professional services organization, served as pre-sales configuration engineer, as well as escalation point for all technical implementation issues and key technical contact for all enterprise implementations. • Oversaw all remote and onsite hardware deployments, ensuring milestones and deadlines were met. • Ensured customer satisfaction and implementation success by cross-training team and implementing efficient processes, delivering high-quality, fast turnaround solutions.• Streamlined inventory management system by working closely with purchasing department.• Developed standardized methodology by creating content to contribute to continuous improvement of methodologies, including reference guides, best practices, and process improvements.• Served as mentor, coach, knowledge resource, and escalation point for team, as well as professional services organization for technical implementations, contributing towards seamless integrations with minimal downtime. Applied hands-on management approach and led by example for team to follow, optimizing performance and productivity.

Tampa, Fl, Us

Led and developed team of remote company employees and nationwide sub-contractor vendor, emphasizing collaboration, continuous improvement, and customer focus. Served as field engineer, traveling to client sites while simultaneously overseeing management duties. Functioned as go-to person for process, ‘how-to’ guide documentation, and Visio diagramming. • Oversaw hardware deployment team in small- to large-scale projects, scheduling and managing up to 40 national projects per month.• Served as escalation point for all technical implementation issues and operated with other internal departments, ensuring project execution was at optimal level.• Developed and implemented standard operating procedures (SOPs) for use with new hires and existing team members, standardizing methods and documenting processes for consistency, increasing quality and efficiency.

Tampa, Fl, Us

Provided leadership to hardware deployment team through large-scale deployment projects. Served as key contact for technical implementation issues and resolved escalated customer complaints and problems. Traveled up to 75% of time to nationwide client sites. Served as mentor and coach to 3 team members.• Improved project planning efficiency, scheduling 30 to 40 national projects per month based upon field expertise.

Tampa, Fl, Us

Performed detailed network and system analysis for small- to large-scale deployment projects. Collaborated with clients and peers with range of technical knowledge. Deployed and maintained servers, DBMS, workstations, peripherals, routers, firewalls, and network switches. Supervised work of cabling and / or computer vendors for installation and / or issue resolution at client sites. Traveled up to 75% of time to nationwide client sites, managing 8-12 simultaneous projects.• Implemented proper security procedures and policies, maintaining HIPAA compliance.

London, Gb

Designed specific analysis and test plans based on client specifications and provisions. Implemented software for new and existing clients, adhering to system development life cycle. Formulated and executed complex SQL queries. Provided production issue resolution and support for more than 350K end users. Coached and mentored 1 onshore and 5 offshore team members.• Played key strategic role in software deployment for large clients, including The Home Depot, delivering with minimal disruption to service.

Norcross, Georgia, Us

• Domain creation with Active Directory, DNS, WINS, and DHCP• Provided technical and logistical support to 10+ end users • Coordinated resources to enable quick response to changing customer needs

Redwood City, California, Us

• Provided resolution of desktop/domain related issues to a 150+ end users• Led a 150+ user domain migration project• Managed a large scale equipment disposal project across 3 sites