Drew Adler Email & Phone Number

St. Louis City County, Missouri, United States

St Louis, Missouri, United States

- Ensure clear and consistent communication between product and other teams- Optimize processes and documentation so that they can be easily adhered to - Maintain efficiency by allocating departmental resources effectively- Manage the tools the product team uses (communication, roadmapping, planning, etc.)- Align the product team with other departments, namely, engineering and CSM- Standardize approach and execution across projects- Liaison with the Director of Product to ensure business objectives are aligned- Establish product team best practices

- Served as a subject matter expert of the product, internally and customer-facing, as needed- Managed the execution of product projects- Executed any necessary work in relation to current and upcoming projects- Liaisoned with engineering to ensure product delivery- Communicated with customer success to ensure comprehensive product expertise- Managed and execute beta and early access product initiatives- Developed positioning and messaging for the product- Made high-impact business decisions in relation to the product- Ensured key stakeholders are informed of project statuses and direction- Presented walkthroughs and demos as the representative of the company- Worked with external third parties as needed to ensure collaboration efforts stayed on track

- Managed a Customer Success Team consisting of 6 Team Members- Ensured Team goals and objectives were met on a daily, weekly, and monthly basis- Reported directly to Ownership & Executive Management- Acted as the main point-of-contact for customer escalations- Ensured the highest level of customer satisfaction through coaching and development- Identified opportunities for individual Customer Success Team members' development- Communicated openly, clearly and concisely to all members of the Customer Success Team- Directed and mentored Team members via scheduled professional development sessions - Measured goals and evaluated Team members- Identified and continually developed Team members to assume future leadership roles

Greater St. Louis Area

- Developed and maintain strong relationships with customers- Established best-practice solutions for customers to optimize business success- Provided SME-level technical and product support on a 24/7 clock- Drove customer adoption through training procedures- Coordinated with ownership and management teams to develop business goals- Managed customers' expectations through clear communication of internal roadmaps- Drove adoption, ensured retention and customer satisfaction- Acted as the primary onboarding point of contact and project manager- Escalation point for support issues

Greater St. Louis Area

- 100% travel position to dealership locations all across the country- Assisted clients on-site in the implementation of software- Developed best-practice business processes with Management and Ownership personnel - Tested and troubleshot software setups and data migrations to ensure completion- Communicated requirements with Development to create solutions for clients- Provided training and support during and after the implementation process- Demonstrated product knowledge to large audiences in a presentation setting

Greater St. Louis Area

- Qualified, negotiated, and closed new hires, all within an average time of 24-48 hours- Ranked top 25 out of 450 eligible recruiters in weekly revenue, brought in $5,725 weekly- Prospected new business, cold-called, set meetings and ultimately gained new clients- Interacted with clients face-to-face and established long-term business relationships- Consulted with executives and company leaders to define specific competencies for roles

Greater St. Louis Area

- Handled the ticket sales hotline, ultimately generating over $95,000 in total revenue- Built rapport with clients to foster lasting relationships that led to consistent interaction- Addressed the needs of up to 50 customers per day through interpersonal communication- Demonstrated subject matter expertise to customers on a day-to-day basis- Presented timely solutions to the problems and concerns of customers and clients

Columbia, Missouri Area

- Managed a team of over 36 employees including Sales Executives & Marketing Consultants- Coordinated the efforts of 3 Sales Executives to generate over $68,000 in sales over 4 months- Ranked 7th in total sales out of over 100 total teams across the country- Increased total sales by almost 20% over the previous team of interns- Conducted weekly team meetings to review organizational goals and objectives- Participated in conference calls 2+ times a week to organize efforts more efficientlyAccording to Forbes.com, Olympia Media Group is now the largest college media company in the United States. See article: http://www.forbes.com/pictures/eihl45jfje/evan-burns-27/

Columbia, Missouri Area

- Sold over $11,000 in advertising over the course of 6 months- Ranked 11th in sales out of over 130 eligible employees- Finished in the top 3 interns for the month of August- Executed a 1-minute sales pitch to gain face-to-face interaction with local decision makers- Exceeded weekly meetings quota consistently through day-to-day prospecting- Collaborated with 3 other team members on closing techniques for different businesses

Columbia, Missouri Area

- Maintained a part-time job to fund education, resulting in 3 promotions in 2 years- Routinely interacted with customers on a sales and customer service level- Managed high emotions of customers, ultimately increasing overall interpersonal skills- Communicated with all staff members to accomplish need-to-do tasks in a timely manner- Worked up to 15-hour days on high intensity shifts during the semesters

Columbia, Missouri Area

- Managed the social events and social account of a 115 member nonprofit organization- Budgeted multiple events within a $60,000 budget resulting in positive net profit- Implemented numerous changes regarding the planning and organization of chapter social events- Acted as liaison between the chapter, University, and other local greek organizations- Served as the primary Risk Management role for the chapter during social events- Responsible and liable for all chapter members, functions, and property during social events

Columbia, Missouri Area

- Gained introductory knowledge in sales- Performed face-to-face interaction with potential clients- Executed a minute-long elevator pitch to potential clients- Implemented a cold call strategy that helped other Sales Associates work more efficiently

Bachelor Of Science (B.S.), Sports Management, 3.6

Activities and Societies: Kappa Alpha Order - Alpha Kappa Chapter Social Chairman - Kappa Alpha Order - Alpha Kappa Chapter

Education record

Activities and Societies: - Junior Service Volunteer Project - Hamilton Elementary School in Delmar, MO.