Muhammad Adli Adzmi Email & Phone Number

Selangor, Malaysia

Doha, Qatar

Awarded Skytrax Airline of the Year an unprecedented 7 times – 2011, 2012, 2015, 2017, 2019, 2021, 2022 and 2024In 2023, Qatar Airways was awarded ‘World’s Best Business Class’ for the 10th time, the ‘World’s Best Business Class Seat’, ‘World’s Best Business Class Lounge’, ‘World’s Best Business Class Lounge Dining’ and ‘Best Airline in the Middle East’.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• To prepare, record and read news & traffic reports for Hot FM, Buletin FM and Molek FM.• To ensure sufficient preparation towards excellent content delivery.• Execution of the formats, music and promotional policies as directed.• Commercial production voicing and network voice tracking, and news reporting for ad-hoc or live reports as assigned.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Working toward creating a positive environment and improve user experience online.• Managing/safeguarding content effectively on digital platforms and respond to user inquiries with high quality, speed, empathy, and accuracy.• Understand and remainup-to-date with client policies and guidelines. Resolve inquires according to defined policies and procedures.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Key personnel in the engagement with participants which includes and not limited to registration, onboarding, point-of-contact as well as other tasks related to providing an effective experience for participants.• Coordination and organisation of seminars and keynote sessions amongst speakers, participants as well as related stakeholders.

Kuala Lumpur

• Provide hospitality and effective customer service for passengers to ensure their comfort throughout their journey.• Attend to passengers requiring special assistance such as disabilities or the elderlies for their safety and comfort.• Persuasively upsell food & beverages, as well as AirAsia merchandise to passengers while providing clarification on these items should there be enquiries.• Resolve conflicts amongst staffs and passengers, as well as between passengers to ensure the… Show more • Provide hospitality and effective customer service for passengers to ensure their comfort throughout their journey.• Attend to passengers requiring special assistance such as disabilities or the elderlies for their safety and comfort.• Persuasively upsell food & beverages, as well as AirAsia merchandise to passengers while providing clarification on these items should there be enquiries.• Resolve conflicts amongst staffs and passengers, as well as between passengers to ensure the safety, comfort and harmony of the flight environment.• Continuously monitor all safety conditions and emergency equipment while aircraft is on the ground and in flight.• Constantly alert for emergency situations and to respond accordingly by providing first aid and CPR while maintaining a calm composure. Achievement in AirAsia:Specifically selected to serve on charter flights to Algeria for 4 months, and special flights to Beirut accompanying the Malaysian battalion to Lebanon for peace keeping movement (September 2018) Show less

Kuala Lumpur

• Ensured the utmost comfort and convenience for passengers through effective customer experience throughout their journey.• Provide special care for passengers requiring special assistance such as disabilities or the elderlies for their safety and comfort.• Provide solutions for conflicts amongst passengers, or between employees with passengers to ensure the safety, comfort and harmony of the flight environment.• Continuously monitor all safety conditions and emergency equipment… Show more • Ensured the utmost comfort and convenience for passengers through effective customer experience throughout their journey.• Provide special care for passengers requiring special assistance such as disabilities or the elderlies for their safety and comfort.• Provide solutions for conflicts amongst passengers, or between employees with passengers to ensure the safety, comfort and harmony of the flight environment.• Continuously monitor all safety conditions and emergency equipment while aircraft is on the ground and in flight.• Constantly alert for emergency situations and to respond accordingly by providing first aid and CPR while maintaining a calm composure. Show less

Diploma, Creative New Media, Cgpa 3.49

Activities and Societies: 1st Place Voice of the Stars (Singing Competition) (2009)

Spm, Civil Engineering

Activities and Societies: - Head of School Peer Counseling Association (2007) President of PBSM (Red Crescent Society) (2007) - Head.