Responsible for monitoring and improving team performance, making sure day to day operational tasks are performed in alignment with leadership OKRs while spotting areas for improvement.- Guiding/advising moderators teams- Collaborating and managing internal and external business partners to ensure operational excellence.- Take actions to improve performance based on data analysis received.- Improves team performance and processes through KPIs, Ticket Monitoring, Quality Assurance & Customer Feedback, and also set performance expectations across the team.- Drive continuous process improvement to deliver a world-class support experience- Efficiently manages team performance daily and weekly based on KPI's and metrics to deliver operational targets within a time-sensitive and customer-centric environment.

• Communicate between client and overseas manufacturers for booking reports.• Facilitate all aspects of importation of cargo as necessary - i.e. arrange door delivery, arrange customs clearance through our network of services.• Update and complete arrival notices as they are downloaded from our overseas offices.• Track and trace shipments - keeping customers well informed of any / all changes.• Maintain documentation and records according to established company paperless protocol.• Perform daily Harmonized Tariff Schedule (HTS), and/or Schedule B, and ECCN or ITAR classifications.• Act as a point of contact for internal and external customers on import and export compliance matters.• Maintain a working knowledge on changes in import and export laws and regulations• Opening of new markets overseas.• Opening of new local B2B accounts.• Ensure that all quality requirements and guidelines are complied.• Keeping abreast of industry standards and regulations.• Oversee and ensure product quality with overseas manufacturers.• Quality Assurance.

• Managing the movement of products/equipment/materials in and out of the country in accordance with organizational policy and procedure, and to comply with relevant local, country and international law and process.• Confirming all shipping details before allowing packages to leave facility.• Maintaining an updating database of all shipments deliveries and returns.• Coordinating overseas shipping with customs agents for clearance.• Handling claims with insurance companies for issues with shipments.• Checking the accuracy of invoices from customers brokers.• Maintaining ongoing communications with clients. • Resolving customer complaints in a timely manner.• Arranging domestic and international shipments.• Preparing all required customs and freight documentation.• Preparing inventory and sales reports.• Monitoring of the shipments to ensure the compliance of regulations• Training employees on quality standards and procedures• Managing schedules and deadlines.• Opening of new markets overseas.• Opening of new local B2B accounts.• Oversee social media content and digital advertising.

• Acting as Occupational health and safety technician, working at rebuilding of Beira-Rio Soccer Stadium, one of 12 stadiums used during World Cup FIFA 2014.• Ensuring that all personnel are aware and following safety Standard Operating Procedures, according the Brazilian’s OHS law;• Member of the ISO:9001 internal quality auditor’s staff.• Responsible for keeping the Patrimonial Area (maintenance department) according to the rules of ISO:9001.• Training employees by ISO 9001 guidelines.• Assigning team members to quality audits and overseeing their work.• Preparing and presenting quality audit reports to senior management.• Member of the “Game Day commission, a commission responsible to discuss all the issues regarding the last game and prepare everything for the next game.• Acting on Game days as the Patrimonial's Area leader to make sure that all the ISO:9001 procedures were followed.

- Docente curso Técnico de Segurança do Trabalho nas disciplinas Fundamentos de prevenção e combate a incêndio e Tecnologia Industrial.