Anjanette Middlebrooks Email & Phone Number

United States

Responsible for tracking, maintaining and resolving data discrepancies within defective inventory through all steps of the reverse supply chain process up to and including the point of repair. Liaise with asset recovery teams, logistics providers, receiving locations, repair sites and cross-functional internal departments to drive efficiency and expansion of processes; Working globally to provide education on policies and procedures as well as develop processes to optimize the supply chain and cost efficiency. Act as the primary point of contact for supply chain managers and training departments to support efficiency of key shared processes. Analyze data and provide root cause analysis associated with delays, errors and teaching opportunities along the global reverse supply chain. Execute necessary transactional tasks to ensure a smooth return process for internal and external customers. Collaborate with IT departments to debug system errors and drive automation and technical solutions based on business requirements.

Abilene, Texas

Responsible for tracking, maintaining and resolving data discrepancies within defective inventory through all steps of the reverse supply chain process up to and including the point of repair. Liaise with asset recovery teams, logistics providers, receiving locations, repair sites and cross-functional internal departments to drive efficiency and expansion of processes; Working globally to provide education on policies and procedures as well as develop processes to optimize the supply chain and cost efficiency. Act as the primary point of contact for supply chain managers and training departments to support efficiency of key shared processes. Analyze data and provide root cause analysis associated with delays, errors and teaching opportunities along the global reverse supply chain. Execute necessary transactional tasks to ensure a smooth return process for internal and external customers. Collaborate with IT departments to debug system errors and drive automation and technical solutions based on business requirements.

United States

Responsible for tracking, maintaining and resolving data discrepancies within defective inventory through all steps of the reverse supply chain process up to and including the point of repair. Liaise with asset recovery teams, logistics providers, receiving locations, repair sites and cross-functional internal departments to drive efficiency and expansion of processes; Working globally to provide education on policies and procedures as well as develop processes to optimize the supply chain and cost efficiency. Act as the primary point of contact for supply chain managers and training departments to support efficiency of key shared processes. Analyze data and provide root cause analysis associated with delays, errors and teaching opportunities along the global reverse supply chain. Execute necessary transactional tasks to ensure a smooth return process for internal and external customers. Collaborate with IT departments to debug system errors and drive automation and technical solutions based on business requirements.

Abilene, Texas, United States

Customer service experience with multiple contracts including the ability to process medical and dental claims from start to finish in all proprietary processing systems. Duties included researching and responding promptly to customer and provider inquiries both in writing and over the phone while entering all relevant information accurately into documentation systems. Specialized training includes the ability to adjudicate and reprocess specialty medical and coordination of benefit claims.

Abilene, Texas, United States

Responsibilities included tracking and maintaining both telephonic and written customer communications ensuring that timeliness standards and department metrics were being met. Provided daily and periodic supplementary reports to Sr. Management. Routinely met with inter-departmental counterparts to put our heads together and share new ideas and information regarding inventory management and related processes.

Abilene, Texas, United States

Responsibilities over and above standard Customer Advocate duties included training and mentoring of new and established advocates. The creation and implementation of workflows to streamline operating procedures for both claims examiners and customer advocates. Researching and resolving high level patient and provider complaints via telephone and in writing. Complaint resolution included coordinating and compiling information from medical providers, patients, internal teams and lawyers. Researching and comparing the compiled information with company policy as well as the medical policy benefits, drafting a personalized response and documenting all steps and information into proprietary systems.

Abilene, Texas, United States

Customer service experience with multiple contracts including the ability to process medical and dental claims from start to finish in all proprietary claims processing systems. Duties included researching and responding promptly to customer and provider inquiries both in writing and over the phone while entering all relevant information accurately into documentation systems. Specialized training includes the ability to adjudicate and reprocess Home Infusion Therapy, Blue Card, Durable Medical Equipment and Coordination of Benefit specialty claims.

Abilene, Texas, United States

Responsible for processing complex claims requiring further investigation, including coordination of benefits, and resolving pended claims. Conducted research and investigation into missing information, made phone calls to providers, accessed and utilized resource materials and support files in order to process and adjudicate claims timely and accurately

United States

Responsible for correcting data integrity issues created by multiple system migrations. Worked directly with IT on level 2 & 3 testing of ongoing system migrations.

Abilene, Texas, United States

Customer Service experience with multiple contracts including the ability to process medical claims from start to finish in all proprietary claims processing systems, ability to research and respond promptly to customer and provider inquiries both in writing and over the phone, including entering all relevant information accurately into documentation systems.