Angela Mccaustlin Email & Phone Number

Saint John, New Brunswick, Canada

Saint John, New Brunswick, Canada

• Develop customized excel reporting templates for retrieving monthly and quarterly service level agreement, key performance indicator, volume and asset data. • Create customer facing presentations for monthly and quarterly business reviews. • Analyze reporting data, looking for trends, areas of opportunity and inconsistencies.• Develop various reports using MS Report Builder to be run in XRM (Xerox Report Manager).• Create and deliver ad hoc reporting for internal clients. • SME (subject matter expert) for account teams. Create and deliver training and support as needed. • SME for Service Performance Engine and Service Performance Dashboards powered by MS Power BI.

• Manage and optimize fleet operations for 10+ mid to large scale accounts across Canada.• Identify and implement cost saving measures for all accounts• Create and deliver monthly and quarterly formal presentations to executive level customers• Manage and update account specific processes as well as any customer training documentation• Oversee the delivery of contracted services as well as customer satisfaction. Escalation point for all issues including service, supplies and billing.

• Analyze and resolve workstation hardware and software issues both locally and remotely.• Provide team and 1 on 1 technical mentoring on improving work processes. • Develop and document processes for software rollouts, training. • Develop and maintain documentation for internal FAQ site. • Provide subject matter expert support for new project/program deployments.• Manage user accounts, computers and groups via Active Directory. • Manage inventory of workstation, server and network switch hardware. • Manage deployment of new software and hardware.

• Managed operations of multiple major accounts. • Responsible for building relationship with key contacts, managing the inventory, uncovering new opportunities, leading weekly meetings. • Continuously exceeded sales targets.• Rep of the Month 2003, 2004, 2005. Rep of the Quarter 2004.

Applied Information Technology, Information Technology, Graduated With Distinction

Bachelor Of Business Administration (B.B.A.), Business/Commerce, General