Ashley J. Email and Phone Number
Experienced Customer Service Manager with a demonstrated history of working in the airlines/aviation industry and internal events. Skilled in Aviation Security, Internal/External Engagement Event Planning, Contact Centers, Customer Experience, Airline Ticketing, and Aviation.
Le Valet Butler Waste Removal
View- Website:
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Brand Executive StrategistLe Valet Butler Waste RemovalUnited States -
Behavioral Health TechnicianSouthern Behavioral Group Nov 2023 - PresentAtlanta, Georgia, United States -
Behavioral Operations ManagerSelf-Employed Aug 2023 - PresentAtlanta, Georgia, United StatesProvides comprehensive in-home care services combining behavioral therapy, caregiving, and household management. Focuses on creating a safe, supportive environment for individuals with behavioral challenges, using strategies to prevent self-harm and advanced physical harm.Key Responsibilities: • Implements and monitors behavior intervention plans (BIPs) to address and manage challenging behaviors. • Delivers direct behavioral therapy with an emphasis on de-escalation and crisis prevention. • Assists with daily living activities, including personal care and mobility support. • Manages household operations, including meal preparation and maintaining a therapeutic environment. • Coordinates care schedules, maintains accurate client records, and communicates regularly with families. • Prepares nutritious meals tailored to individual dietary needs and preferences.Committed to delivering high-quality care that promotes clients’ emotional and physical well-being while overseeing the operational aspects of in-home care.
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SopranoSelf-Employed 2000 - PresentNorth AmericaJob Title: Soprano SingerLinkedIn Job Description:Experienced Soprano Singer specializing in classical, opera, and musical theater performances. Known for delivering emotionally captivating and technically precise vocal performances as both a soloist and ensemble member. Adept at interpreting diverse musical styles, collaborating with conductors, and continually refining vocal techniques to connect with audiences in live and recorded settings.Key Responsibilities: • Vocal Performance: Perform a wide range of musical genres, delivering powerful and expressive soprano vocals in solo and ensemble settings. • Repertoire Preparation: Rehearse, memorize, and perfect vocal pieces, focusing on tone, dynamics, and emotional interpretation. • Collaboration: Work closely with conductors, composers, and fellow musicians to create cohesive and memorable performances. • Vocal Training: Engage in continuous vocal training to maintain and enhance vocal range, control, and technique. • Stage Presence: Develop strong stage presence and audience engagement through expressive performance and storytelling.Combines a passion for music with a dedication to creating exceptional performances that resonate with diverse audiences.
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Travel Content CreatorSelf-Employed Jul 2020 - Dec 2022Passionate Travel Influencer and Content Creator with expertise in producing engaging multimedia content that inspires and informs audiences. Collaborates with global brands, tourism boards, and hospitality businesses to create visually compelling narratives that drive engagement and increase brand awareness. Combines a deep love for exploration with storytelling skills to showcase destinations, experiences, and products to a global audience across social media platforms.Key Responsibilities: • Content Creation: Develop and produce high-quality travel content, including photos, videos, and blog posts, that highlight unique travel experiences and destinations. • Brand Partnerships: Collaborate with tourism boards, hotels, airlines, and lifestyle brands to create promotional content that aligns with both the brand’s and audience’s interests. • Audience Engagement: Build and maintain a loyal community of followers by engaging authentically across social media platforms such as Instagram, YouTube, and TikTok. • Social Media Strategy: Implement data-driven strategies to grow social media following, increase engagement, and optimize content performance. • Travel Planning: Research and plan travel itineraries, ensuring an efficient schedule to maximize content opportunities while delivering a seamless travel experience.Dedicated to inspiring travel and exploration through authentic storytelling, creative content, and meaningful collaborations.
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Creative Director Of High End EventsThe Culture Agency Apr 2023 - PresentNorth AmericaExperienced Creative Director of High-End Events with a proven track record of crafting exceptional experiences for elite clients. Specializing in managing corporate events with budgets exceeding $10,000, I combine creativity with meticulous planning to deliver unforgettable luxury events.• Visionary Concept Development: Collaborate with clients to turn their objectives into unique event concepts and themes that reflect their brand.• Exquisite Event Design: Oversee all aspects of event design, including decor, lighting, and audiovisual elements, to create immersive and memorable atmospheres.• Strategic Vendor Management: Source and negotiate with top-tier vendors to ensure quality service while staying within budget constraints.• Leadership and Team Development: Guide a dedicated team of planners and coordinators, fostering a collaborative environment focused on excellence.• Logistical Mastery: Develop and manage detailed event timelines and logistics, ensuring flawless execution from start to finish.• Client Relationship Management: Build strong relationships with clients, providing exceptional service and communication throughout the planning process.• Post-Event Analysis: Evaluate events after completion, gathering feedback to assess success and identify areas for improvement.Qualifications: • Proven experience in high-end event planning and design, including corporate events with budgets of $10,000 or more. • Strong creative vision and attention to detail, ensuring every element aligns seamlessly. • Effective leadership skills with a history of motivating teams to achieve shared goals. • Excellent interpersonal skills, adept at fostering relationships with clients and vendors. • Solid understanding of industry trends and best practices in luxury event management.Dedicated to creating extraordinary experiences that exceed client expectations and ready to leverage expertise to elevate brand events and leave lasting impressions.
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Customer Service Manager, Airport Customer ExperienceAmerican Airlines Aug 2019 - Dec 2021Raleigh-Durham, North Carolina Area● Oversee all station operations, staff initiatives, customer service and customer operation initiatives ● Coordinating station scheduling, staffing and training while collaborating with multi-functional departments and agencies to ensure essential needs are met for an on-time operation ● Manage all customer care and customer operation agents providing development, support and coaching regarding safety, policies, procedures and customer handling ● Optimize the efficiency of the operation by making daily critical decisions and long-term operation initiatives ● Address customer inquiries and complaints providing timely and effective resolution ● Corporate Events / Special Projects: Make A Wish Flights, Employee Appreciation Events -
Customer Service ManagerAmerican Airlines Sep 2017 - Aug 2019Washington D.C. Metro Area● Oversee all above wing agents, staff initiatives and customer service initiatives ● Coordinating station scheduling, staffing and training while collaborating with multi-functional departments and agencies to ensure essential needs are met for an on-time operation ● Manage 30+ customer care agents providing development, support and coaching regarding safety, policies, procedures and customer handling ● Optimize the efficiency of the operation by making daily critical decisions and long-term operation initiatives ● Address customer inquiries and complaints providing timely and effective resolution ● Corporate Events / Special Projects: Make A Wish Flights, Snowball Express, Safety Fair, Latin Diversity Network -
SopranoWichita Grand Opera Oct 2015 - Oct 2017Wichita, Kansas Metropolitan AreaA talented Soprano Singer specializing in a variety of musical genres, including classical, opera, and musical theater. Responsible for delivering compelling vocal performances in solo and ensemble settings, collaborating with conductors and musicians to interpret and express emotional content in music.Key Responsibilities: • Perform diverse musical repertoire, preparing and mastering assigned pieces. • Collaborate with conductors and fellow musicians during rehearsals to achieve polished performances. • Engage in continuous vocal training to enhance technique and range. • Participate in promotional activities and community outreach to support performances.Qualifications include formal music training, proficiency in the soprano range, experience in live performances, and strong sight-reading skills. Passionate about music and dedicated to delivering exceptional performances. -
Sales And Service SupervisorMarriott International Jan 2016 - Sep 2017Handle attendace reviews, train associates on work behaviors and various member levels and benefits, create additional learning activities for associates, training administrative work, performance reviews, screen calls with customers, issue corrective action as needed, coach toward performance improvements, handle escalated customer issues, chair committees of fellow supervisors for various projects, manage budgets and make purchases based off budget provided, finalize events for the center and manage execution -
Station AgentEnvoy Air May 2015 - Mar 2016Issuing tickets and fixing tickets issues for passengers, Boarding / deplaning passengers on aircrafts, ensuring the safety of aircrafts and the safety of passengers, Maintaining highly sensitive and secure information. -
Cross Trained SupervisorPiedmont Airlines Sep 2014 - Apr 2015Supervisors must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff of employees with varied duties. Administrative duties may include daily/weekly/monthly reports. Maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems. Supervise, direct and monitor personnel in the completion of their duties and make adjustments, as necessary, to ensure on-time performance and quality customer service. Provide support when employee absence affects the operation. Other duties as assigned. -
Flight AttendantSouthwest Airlines Mar 2014 - Jun 2014Chicago, IllinoisPrimary focus was to ensure safety of the passengers and the aircraft. Board and deplane passengers in a timely manner. File reports for any out of the ordinary situations. Maintain and deliver exceptional customer service onboard and off the aircraft. Handle safety sensitive information on and off the aircraft. -
Customer Service AgentDelta Air Lines Jan 2012 - Mar 2014Bishop International Airport - FntFront line customer service agent. Greeting customers when they arrive at the airport and assisting them with the check in process either via the kiosk or at the ticket counter. Resolving any ticketing, baggage and travel needs while providing exceptional customer service. Also trained for checking in any Cargo or DASH shipment that were brought in to be shipped.Working the gate operations on the secured side of the airport. Meeting and pushing off the aircraft while also boarding and deplaning passengers. Releasing flights in a timely manner and achieving on time departures. Delegating duties and relaying information for irregular operations and handling them accordingly.In the baggage service office, handling customers needs upon arrival with damaged or lost luggage. -
Customer Service AgentDelta Air Lines Jan 2013 - May 2013Syracuse Hancock International Airport - SyrFront line customer service agent. Greeting customers when they arrive at the airport and assisting them with the check in process either via the kiosk or at the ticket counter. Resolving any ticketing, baggage and travel needs while providing exceptional customer service. Also trained for checking in any Cargo or DASH shipment that were brought in to be shipped.Working the gate operations on the secured side of the airport. Meeting and pushing off the aircraft while also boarding and deplaning passengers. Releasing flights in a timely manner and achieving on time departures. Delegating duties and relaying information for irregular operations and handling them accordingly.In the baggage service office, handling customers needs upon arrival with damaged or lost luggage. -
Seasonal Kiosk AgentDelta Air Lines Jun 2012 - Dec 2012Bishop International Airport - FntFront line customer service agent. Greeting customers when they arrive at the airport and assisting them with the check in process either via the kiosk or at the ticket counter. Resolving any ticketing, baggage and travel needs while providing exceptional customer service. -
Customer Service RepresentativeWest At Home Llc Oct 2011 - Oct 2012
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Activity CoordinatorSaginaw Public School System May 2011 - Aug 2011Saginaw Area, MichiganCreating activities for childrens programs to be exercised during the after school program. -
Administrative AssistantGeorgia State University May 2010 - Jan 2011Atlanta, Georgia
Frequently Asked Questions about Ashley J.
What company does Ashley J. work for?
Ashley J. works for Le Valet Butler Waste Removal
What is Ashley J.'s role at the current company?
Ashley J.'s current role is Brand Executive Strategist.
Who are Ashley J.'s colleagues?
Ashley J.'s colleagues are Nicholas Hodges, Quantrell Fortune, Blake Perry.
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